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Editors Comment
Outsourcing: how's your relationship status? - Gathering as much information as possible is vital when choosing an outsourcer in the field service ...
Making sure the fleet vehicles you purchase are fit for purpose - Deciding which engineer vehicle to purchase is no easy matter, especially when there are so many con...
Making sure your mobile devices are secure - Ensuring mobile communications are secure as well as efficient is a goal for many in the field servi...
What will government cut backs mean for the field service sector? - As the UK begins to adjust to its new government and continues to ponder on the recent announcements...
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What's New
Service driving success - Improving your service offer is not just good for your customers, it's also crucial to understand ho...
Travelling in the right direction - Cubic has emerged as a mainstream supplier of technology to support public transport systems, requir...
Telogis provides peace of mind for fleet managers - Safety directors reassured with the launch of driver safety alerts
City Link wins new contract in Belfast - Express delivery firm wins business with prams and buggies firm
Yorkshire housing firm chooses 1st Touch mobile technology - 1st Touch has been chosen by Wakefield and District Housing for its property and land survey employe...
Handheld Group receives certifications for both quality and environmental standards - Rugged mobile supplier Handheld Group has achieve ISO 9001 and ISO 14001 certifications
Trimble chosen as MRM solution provider by British Gas's smart metering service - British Gas will implement Trimble's GeoManager across its smart metering service team
Total control with automatic scheduling - Service Management asked the industry's suppliers whether it would ever be
Features
Heating up - Learn how heateam has expanded its operation and is hoping for more future growth.
Embracing change using SaaS and web-based technology - Analysing the implications of SaaS and web-based solutions on the field service industry in terms of...
Thoughts on how to encourage clients to make more use of the helpdesk - Advice for field service providers on how to get customers to use helpdesk services to reduce the wo...
Explaining the economic potential of the field service division - The subject of ‘service economics’ has become more important as service operations move into a new e...
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eService

 Exhibitors 
Solarvista ™ Software
Service Management Magazine
Hamilton Hall Consultants Limited
 Industry News 
Echo achieves quality standard accreditation
TeleWare enters UC Magic Quadrant
New courier pay management system from DA Systems
Software contract signed by Loqus Solutions and Scania
Avaya launches new applications toolkit
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 Features 
Embracing change using SaaS and web-based technology
Thoughts on how to encourage clients to make more use of the helpdesk
Matching customer expectations when economic times are challenging
Implications of service management solutions for the entire enterprise
Future-proofing investment in field service management software
More >>
 Exhibitor News 
EnerSys Selects to Automate Field Service Operations
Tesseract's On and Off-Line REA provide a host of benefits for Toshiba and Elopak
Astea International Expands Presence to South Africa with Fullcircle Technologies
Release of Astea Alliance 10.0, the Most Comprehensive Release Enabling the Virtual and Connected Enterprise
FleetMatics launches Field Service Manager in UK market
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 White Papers 
Mobility in Service: The Agenda for 2010
The Chief Service Officer's Guide to Service Revenue
Four ways to cut costs and improve field service innovation
Avoiding the Risk - Corporate Manslaughter and Company Vehicle Drivers
Improving data collection and management processes at University of Bristol
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 Case Studies 
Mission-Critical Field Service: Motorola Canada Case Study
Jeol UK Ltd
Copy IT Digital Solutions Ltd
omTom Work partner with the world’s leading Service Management Software provider – Tesseract
PSN IT Solutions
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 Audio Presentations from SME 
HDI certified training comes to the UK
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 Commentary 
How well do you know the service market?
HAVE YOUR SAY
New technology and improved work practices for service managers
Comment: Peak Performance
Comment: Making your mark with benchmarking
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 Multimedia 
Mobilising the workforce - extending the office boundary
Mobilising asset management on the Tube
Putting the theory of a lead logistics partnership into successful practice
Why an integrated service management system pays dividends
How Ericsson's Managed Services business is leveraging workforce management
More >>
 

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