eService - Service Management

Software Solutions
	Browser-based Service Solution
	Business Analytics
	Contract SLA & Warranty Management
	CRM
	Enterprise Resource Planning (ERP)
	eService
	Facilities & Asset Management
	IT Services & Support
	Scheduling Software
	Service Management Software

Mobile Communications
	Data Capture Barcoding & RFID
	Handheld Terminals & PDAs
	Mobile Communications Software
	Mobile Hardware & Accessories
	Mobile Integrators
	Mobile Network Operators
	Routing & Mapping Software
	Rugged Field Computers
	Vehicle Tracking & Fleet Management

Field Service Support
	Call Centre & Helpdesk Solutions
	Consultants
	Diagnostics & Testing Equipment
	Drop Boxes & Secure Collection Locations
	Electronic Waste Disposal & Recycling
	Logistics & Inventory Management
	Multi-Vendor Service Provision (MVPS)
	Parts Distribution
	Third Party Spares & Repairs
	Training & Recruitment
	Vehicle Leasing, Fitting & Racking
	Workshop & Repair Centre Solutions

	Solarvista ™ Software
	Lawson
	Hamilton Hall Consultants Limited

	Integration of service management systems achieves desired result
	Efficiency gains in utilities field service through updated mapping
	Web-based application further enhanced
	Anniversary coincides with announcement of repair volume growth
	Expansion to meet increased demand for service management solutions

	Understanding continual service improvement
	Interview with Graham Mills, field service director for Linetex-ATM
	Lighting maintenance company's success with service management system
	Knowledge management essential for field service remote fixing
	When should field service companies choose fully automated systems?

	Metrix and Trimble Partner to Expand Solutions for Mobile Resource Management
	Astea Events and News
	PARTS DISTRIBUTION GIANT GETS OFF TO CRACKING START IN 2008
	The 2008 Beijing Olympic Games’ Telecom Workforce to be Optimized by ClickSoftware’s Products
	Bioquell choose the IRIS Service Director to manage field service operation

	Winning with Integrated Warranty Management: Managing the Pulse of Product Quality and Performance
	Making Money via Mobile Field Services
	Driving Service Revenue
	Astea White Papers
	Delivering High Quality Service and Profitable, Sustained Growth: Achieving the Impossible Dream

	Don't Tolerate Field Service Inefficiencies
	Innovating the Field
	Astea Case Studies
	TEVA UK LTD FINDS RIGHT PRESCRIPTION TO IMPROVE SALES REPS PRODUCTIVITY
	Complete overhaul of field service operation now showing many benefits

	New technology and improved work practices for service managers
	Comment: Peak Performance
	Comment: Making your mark with benchmarking
	Comment: Culture shock for AFSMI?
	Comment: Business is business – it’s nothing personal