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Outsourcing: how's your relationship status? - Gathering as much information as possible is vital when choosing an outsourcer in the field service ...
Making sure the fleet vehicles you purchase are fit for purpose - Deciding which engineer vehicle to purchase is no easy matter, especially when there are so many con...
Making sure your mobile devices are secure - Ensuring mobile communications are secure as well as efficient is a goal for many in the field servi...
What will government cut backs mean for the field service sector? - As the UK begins to adjust to its new government and continues to ponder on the recent announcements...
HAVE YOUR SAY - Submit your comment, news, articles, features and opinion.
Service driving success - Improving your service offer is not just good for your customers, it's also crucial to understand ho...
Travelling in the right direction - Cubic has emerged as a mainstream supplier of technology to support public transport systems, requir...
Telogis provides peace of mind for fleet managers - Safety directors reassured with the launch of driver safety alerts
City Link wins new contract in Belfast - Express delivery firm wins business with prams and buggies firm
Yorkshire housing firm chooses 1st Touch mobile technology - 1st Touch has been chosen by Wakefield and District Housing for its property and land survey employe...
Handheld Group receives certifications for both quality and environmental standards - Rugged mobile supplier Handheld Group has achieve ISO 9001 and ISO 14001 certifications
Trimble chosen as MRM solution provider by British Gas's smart metering service - British Gas will implement Trimble's GeoManager across its smart metering service team
Total control with automatic scheduling - Service Management asked the industry's suppliers whether it would ever be
Heating up - Learn how heateam has expanded its operation and is hoping for more future growth.
Embracing change using SaaS and web-based technology - Analysing the implications of SaaS and web-based solutions on the field service industry in terms of...
Thoughts on how to encourage clients to make more use of the helpdesk - Advice for field service providers on how to get customers to use helpdesk services to reduce the wo...
Explaining the economic potential of the field service division - The subject of ‘service economics’ has become more important as service operations move into a new e...
Has the field service industry seen the worst of the recession?
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Workshop & Repair Centre Solutions : Exhibitor News

Tesseract's On and Off-Line REA provide a host of benefits for Toshiba and Elopak
Astea International Expands Presence to South Africa with Fullcircle Technologies
HORSHAM, PA (January 13, 2009) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, announces that Fullcircle Technologies, a leading provider of mobile technology solutions for the transport and logistics industries, is the authorized and exclusive value-added reseller for Astea International in South Africa.
Release of Astea Alliance 10.0, the Most Comprehensive Release Enabling the Virtual and Connected Enterprise
Third Party and Vendor Management, Next Generation User Interface and support for ITIL (Information Technology Infrastructure Library) are just a few of the new features that are revolutionizing and redefining the delivery of world class service
2008 Vehicle Tracking Survey – Executive Summary
The 2008 Vehicle Tracking Survey was conducted amongst 150 fleet influencers and decision makers within the UK.
27% of fleet operators now using vehicle tracking technology
More than one in four UK fleets is using tracking within their vehicle operations according to new research from fleet solutions provider DigiCore.
Yorkshire Water selects C-Track
Yorkshire Water – the leading utility water company within the UK providing water and waste water services to more than 4.7m people and 140,000 businesses – has appointed DigiCore to install a sophisticated vehicle tracking solution across its fleet of technicians vehicles.
Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits
The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations.
ARX Selects Astea’s Service Management Software
Company Selects Astea’s Service Management and Mobility Solution to increase speed of service delivery and billing to cash cycle
Astea International is Positioned in the Visionaries Quadrant in Leading Industry Analyst Firm’s 2009 Field Service Management Magic Quadrant
Evaluation based on Completeness of Vision and Ability to Execute
Evaluation based on Completeness of Vision and Ability to Execute
Software as a Service and Subscription Service
New services offered by Tesseract
Service management systems increasingly appealing to smaller companies
Manufacturer of power generating solutions Broadcrown has announced a major overhaul of its service and IT operations.
Daikin upgrades its service operation
Daikin Airconditioning UK has announced the implementation of a new service management solution to organise its field service activities, replacing its former Excel spreadsheet method.
Astea Events and News
Bioquell choose the IRIS Service Director to manage field service operation
IRIS (formerly known as Computer Software Group) are delighted to announce that they have been chosen by Bioquell Bio-decontamination Solutions to supply a field service management system, including back office software and mobile data technology for field based staff.
Tilsley & Lovatt Choose LEO Service Management
Hamilton Hall are pleased to announce the sale of their integrated LEO Service Management solution to Tilsley & Lovatt Ltd. The sale includes the LEO Portal for customer and subcontractor access and LEO Mobile for wireless engineer access.
Edmund Nuttall wins prestigious IT award using Destiny technology
Pioneering Digital Pen and Paper technology from Destiny Wireless Plc has enabled leading civil engineering company, Edmund Nuttall, to win one of the UK’s most prestigious IT awards.
Destiny CEO wins Ernst & Young top entrepreneur award
Edward Belgeonne, Chief Executive and founder of Destiny Wireless Plc, has won a top accolade at the regional final of the Ernst & Young Entrepreneur of The Year awards.
Pervasic announces MobileOne Accelerator Asset Management for field-based asset collection and service management
Pervasic, the UK leader in mobilising corporate applications, has announced MobileOne Accelerator Asset Management, a feature rich mobile workforce management solution designed specifically for field-based asset collection and service management.
Webtech and Iridium to provide intelligent dual-mode cellular and satellite telematics solution
Long haul transportation market can realise significant cost savings relative to existing satellite solutions
Destiny Launches Enhanced Digital Pen & Paper Application for BlackBerry
Destiny®, a leading provider of Digital Pen and Paper solutions with Anoto Functionality, today announced that it has developed new intelligent routing software for BlackBerry® smartphones, including the new BlackBerry® Pearl™ and the recently launched BlackBerry® 8800.
Destiny hits £1m first quarter milestone as digital pen demand grows
Destiny® Wireless plc, the leading UK provider of Digital Pen and Paper technology based on Anoto Functionality, has announced first quarter sales of £1m – a fourfold increase just three years after the launch of the company in 2004.
White Paper: What price mobility?
What’s the real value of deploying mobile workforces?
Destiny powers prestigious ICT award for Edmund Nuttall
Destiny's solution based on Anoto's technology for digital pen and paper has enabled Edmund Nuttall to win a prestigious Quality in Construction Award, run annually by Construction News to encourage innovation, management best practice and teamwork.
Destiny® Brings Mobile Solutions to Salesforce.com’s AppExchange
Destiny®, a leading provider of Digital Pen and Paper technology and services with Anoto Functionality, today announced the availability of Digital Pen & Paper for salesforce.com’s AppExchange.
New Driver ID and Security System from Webtech Wireless
An extremely competitively priced solution for vehicle security and driver authorisation in fleet management has been launched by Webtech Wireless. The new Driver ID button reader plugs directly into the serial port of a Webtech Locator (WT5000,WT5800 or WT6000 series).
RAC Commercial Assistance chooses integrated incident management solution from VT Software Solutions
Thanks to a new integrated incident management system from VT Software Solutions, now part of Civica UK, RAC Commercial Assistance (RACCA) is set to improve customer service through the effective measurement and management of performance against service level agreements.
Zeppelin Baumaschinen GmbH Selects Lawson M3 Suite
HILDEN, Germany, – Lawson Software (Nasdaq: LWSN) announced that it has signed a contract for the implementation of the Lawson M3 suite with Munich-based Zeppelin Baumaschinen GmbH. Zeppelin Baumaschinen, Germany’s largest rental and service organization in the construction machinery sector. Zeppelin will replace its legacy software with the Lawson M3 product suite, formerly called Movex from Intentia, which is based on Java industry standards and will, among other things, replace Zeppelin’s current finance and control solution of SAP. The contract was signed in Lawson’s second quarter of fiscal 2007, which ends Nov. 30, 2006.
WebTech Wireless and Crown Telecom provide car security and safety solution in Brazil
Crown Telecom places a confirmed purchase order for over CDN$67 million with WebTech Wireless. WebTech Wireless is to ship over 490,000 WebTech Locator units to Brazil over first year.
Pacific Gas and Electric Company Successfully Deploys ClickSchedule to Manage and Optimize its Mobile Workforce
Service, software and experience combine to provide efficiency and effectiveness across the Transmission & Distribution organisation
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 Exhibitors 
Solarvista ™ Software
Tesseract
Access UK
Service Management Magazine
Hamilton Hall Consultants Limited
 Industry News 
New mobile incident pod to be launched for blue light sector
New vehicle and workshop management software system purchased
Launch of field-tested smart metering solution announced
Move toward greener field service also reduces operational costs
New factory announced by van fitter to allow concentration on fleet projects
More >>
 Features 
Technology and processes combine to help SCL expand
Interview with Interserve commercial managing director
Spotlight on service management within the social housing sector
Focus on service management in the social housing sector
Adapting field service offering to match market requirements pays dividends
More >>
 Exhibitor News 
Tesseract's On and Off-Line REA provide a host of benefits for Toshiba and Elopak
Astea International Expands Presence to South Africa with Fullcircle Technologies
Release of Astea Alliance 10.0, the Most Comprehensive Release Enabling the Virtual and Connected Enterprise
2008 Vehicle Tracking Survey – Executive Summary
27% of fleet operators now using vehicle tracking technology
More >>
 White Papers 
The Chief Service Officer's Guide to Service Revenue
Astea White Papers
VPNs: One Size Doesn’t Fit All Selecting the Right Secure Remote Access Solution for Your Mobile Workforce
The Invisible Barrier to growth
The seven deadly sins of Mobile Deployments
More >>
 Case Studies 
Jeol UK Ltd
Copy IT Digital Solutions Ltd
omTom Work partner with the world’s leading Service Management Software provider – Tesseract
PSN IT Solutions
FujiFilm UK- Case Study (2010)
More >>
 Commentary 
Making sure the fleet vehicles you purchase are fit for purpose
How well do you know the service market?
HAVE YOUR SAY
Comment: The project triple jump
Comment: Making your mark with benchmarking
More >>
 Multimedia 
Mobilising asset management on the Tube
The business lessons learned from a customer service deployment
Moving from a manual to an automated scheduling process
Just how good was Service Management Europe 2006
More >>
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