 HAVE YOUR SAY
- Submit your comment, news, articles, features and opinion. Service driving success
- Improving your service offer is not just good for your customers, it's also crucial to understand ho... Heating up
- Learn how heateam has expanded its operation and is hoping for more future growth. |
|
|
 |
 | | Third Party Spares & Repairs : Features |
|  |
|
Service coming in from the cold
One in every three commercial refrigerators sold in the UK today is made by Foster Refrigerator – and all of them need servicing. New routes to market mean the company’s field service operation has grown in importance. Traditionally, refrigeration units were sold through regional and national distributors that had their own field service teams, but more recently companies have been buying direct.
|
Where process and technology meet people
This year’s Service Management Europe event (SME 2007), which is to be held at the Birmingham National Exhibition Centre on 24–25 October, will be the biggest event of its kind for more than five years.
|
 Logistics: Watch out for the eternal triangle
With road signs triangles are warnings and, with the field service logistics business trying to balance the needs of two separate three way forces, there is certainly plenty to be cautious about. And as Mark Turner discovers technology can be an ally with a double edge
|
 How do I join the Service Management Benchmark Study?
The Service Management Benchmark Study is a brand new concept in industry benchmarking. It is aimed at and intended for small to mid-sized service businesses – the heart of this community – not the big companies. And it will produce heavyweight results at a lightweight cost.
|
 Utilities: Can they be a truly lean machine?
Utilities operate in one of the most dynamic and challenging markets. In their quest to control costs and drive up service quality, utilities are starting to adopt an approach to their network operations taken from the car industry – with results. Here a team of McKinsey experts - Peter de Wit, Enrico Giglioli, Leonardo Senni and Reza Shahrbabaki – assesses the role of the lean business.
|
 Case study: Changing up a gear
Like many businesses cash machine company De La Rue was facing tougher competition and more demanding customers. Internal research revealed it people and its processes had to change if it was to meet the challenges and keep service levels up. Mark Turner reports
|
 Environment: Time’s up - WEEE is here!
After a well-documented series of delays, the UK’s WEEE legislation is finally upon us but with ignorance of the regulations still widespread in the UK and registration deadlines looming, Nigel Honeyman asks whether enough has been done to raise awareness?
|
 People power sets the agenda at Service Management Europe
Exhibitions are about the visitors and not just the vendors and at last month’s Service Management Europe they certainly set the agenda. James West talked to both to discover why people come to the show and where they driving the industry
|
 Strategy: New technology creates new thinking
New technologies don’t just offer new capabilities, they can and have changed the very way we work and live. Steve Downton looks at how service applications are driving changes in business thinking and asks if they can be used deliver to deliver a new world of central control and engineer empowerment
|
 Strategy: Committed to service excellence but at what cost?
We all want to serve our customers the best way possible but as a business is has to be done profitably. This month, in a seminar at Service Management Europe, Derek Dale, service director of IT services provider Networks First, explores how that can and must be done. Here he outlines the case
|
 Strategy: How technology changes thinking
New technologies don’t just offer new capabilities, they can and have changed the very way we work and live. Steve Downton looks at how service applications are driving changes in business thinking and asks if they can be used deliver to deliver a new world of central control and engineer empowerment
|
 Mobility: Service is on the move
That’s the clear message from this year’s Service Management Europe. As more companies than ever, many of them brand new to the event, sign up Mark Turner finds that the new buzz area of mobility is only one of many exciting themes at the show.
|
 Strategy: Getting the point of a reference visit
It is not software and technology that lead to successful projects but the quality of the vendor, says Steve Downton, so what should you look for in a reference visit if not the technology working? Here he outlines the whys and wherefores and the dos and don’ts that will make a successful reference visit.
|
 Systems: What fate does the future hold?
It may be thought of as a mature sector, but there still seems to be plenty of activity in development and supply of service management systems. In the first of a two part article, Mark Turner looks at how the commercial and business pressures are affecting the vendors and the buyers.
|
1 2 3 Next |
|
|
|
|
|
|
|
|
Here exhibitors offer a vast array of systems to automate all areas of the service operation including management systems, scheduling, CRM and web based solutions.
Identify suppliers who can provide voice and/or data systems, portable and ruggedised computers, tracking solutions and integration services.
Find exhibitors to help your logistics and inventory management, call handling, recycling and waste disposal.
|
|
