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Editorial
EDITOR'S UPDATE
Service Management 2.0 LinkedIn group now open to everyone in the field service industry
FEATURE OF THE MONTH
SCL has invested wisely in technology and processes and is now looking to reap the benefits
What's New
Highways Agency fleet management deal announced - The Highways Agency has announced it has appointed support services company VT Group to supply, mana...
Hand held devices help Gwynedd Council to improve lighting services - The use of PDAs by electricians employed by Gwynedd Council is improving efficiency in the reporting...
Customisable hand-held computer includes flash for improved image capture - Mobexx recently announced the inclusion of the Xenon flash-equipped 2T Hydrus Luna within its range ...
New deal sees mobile management platform added to rugged computers - Rugged device manufacturer Getac UK has announce that it entered into a new alliance with mobile man...
Features
Senior service: Hylton Cruickshank, operations director, FSG - Hylton Cruickshank studied in South Africa, gaining a National Diploma in Building Surveying. Having...
Ongoing focus on driving efficiency pays dividends for a&o systems - Everyone knows that business success is based on a number of factors working in harmony and our case...
Training of field service engineers is vital to create multi-skilled workforces - If trading conditions continue to prove difficult, many companies will find it problematic to consid...
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Third Party Spares & Repairs

 Exhibitors 
Solarvista ™ Software
 Industry News 
Repair service launched as add-on to stock optimisation
Ongoing development shows growth of web-based solutions
Surge of new bookings boosts offering at SME09
ClickSoftware announces acquisition of AST to provide SaaS field service options
Field service industry suppliers joining forces
More >>
 Features 
Dramatic changes in field service delivery yields results for Inspired Gaming
Complete change of culture in field service division pays dividends
Response to the field service industry's major event bodes well for 2010
Technology investment improving facilities maintenance field service operation
The field service industry's main event continues to gather momentum
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 Exhibitor News 
Evaluation based on Completeness of Vision and Ability to Execute
Software as a Service and Subscription Service
Daikin upgrades its service operation
Bioquell choose the IRIS Service Director to manage field service operation
Tilsley & Lovatt Choose LEO Service Management
More >>
 White Papers 
NetMotion Mobility XE Scalability, load balancing and failover
Granular management of wireless bandwidth, security and mobile productivity through Policy
The seven deadly sins of Mobile Deployments
How to Change Like a Champ
Recycling, disposal and WEEE directive SPC International
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 Case Studies 
Cold calling
Daikin upgrades its service operation
Highlander
PHOTO-ME
Steve Downton of Downton Service Management Consultants Ltd
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 Commentary 
Comment: Making your mark with benchmarking
Comment: Is team building back in fashion?
Comment: Our engineers are a bunch of diamond geezers
Comment: Is service in the loop?
Comment: Fear of change and failure are not excuses
More >>
 Multimedia 
Putting the theory of a lead logistics partnership into successful practice
Enhance your service delivery capability: Working to transition to a new operational model
The business lessons learned from a customer service deployment
Moving from a manual to an automated scheduling process
More >>

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