Service Management Software - Service Management

Mission-Critical Field Service: Motorola Canada Case Study
In order to support a new contract, Motorola Canada needed a fully loaded field service automation solution, and they needed it fast.

Jeol UK Ltd
Jeol is a leading global supplier of scientific instruments used for research and development in the fields of nanotechnology, life sciences, optical communication, forensics, and biotechnology. Established for nearly 40 years, Jeol (UK) Ltd is part of a world-wide network of Jeol companies, with their head office in Akishima, Tokyo.

Copy IT Digital Solutions Ltd
Formed in 2001, Copy IT Digital Solutions Ltd is one of the largest and longest established independent photocopier dealerships servicing East Anglia. They have a Head Office in Norwich and offices in Cambridge and Ipswich. Customers include Greene King, Port of Felixstowe and May Gurney.

Sybase Field Service Event Features NetMotion Wireless
NetMotion Wireless Field Service Mobility Paper Highlights Recognized Brands and Best Practices.

UK's largest tile distributor improves customer service
TomTom WORK’s Connected Navigation enables the company to provide accurate ETAs which improve their customer service, reduce mileage and fuel costs, pinpoint broken down vehicles, validate timesheets and save a lot of time and work and avoid misunderstandings and misallocations.

TomTom WORK the value-for-money solution for fire protectors
One of Great Britain’s most established fire protection companies installs and maintains fire and security systems and heads out for emergency calls with the award winning Connected Navigation solution from TomTom WORK.

Improved workflow and productivity from TomTom WORK helps beat the bugs
Seamless transfer of customer instructions to its mobile technicians, lower mobile phone bills and reduced mileage, and the ability to take on more jobs in a day are just some of the benefits from the TomTom WORK vehicle management solution introduced by Bed Bugs Limited.

TomTom WORK system brings competitive edge in recession
A connected navigation system from TomTom WORK is proving to be an important tool in helping Portsmouth specialist haulier Rapid Response Solutions. The system is aiding better fleet utilisation, more effective partnerships with customers, reduced costs and improved cashflow.

TomTom WORK helps ensure the fish is always fresh
Faster and more efficient delivery of its seafood products, improved customer service, reduced fuel bills, and increased driver safety are key benefits to wholesaler Solent Fish from using TomTom WORK’s connected navigation system to track and manage its delivery fleet.

TomTom WORK lowers costs and improves efficiency
Major efficiency gains, lower costs and improved reliability are being experienced by London’s leading vehicle recovery company, C&S Motor Group, following the integration of the WEBFLEET vehicle tracking and communication system from TomTom WORK with their existing system.

TSI Terminal Systems Inc.
Seamless connections keep Canada’s largest container terminal moving. At TSI Terminal Systems Inc., huge gantry cranes transfer containers on and off vessels, “bomb carts” shuffle containers about a 162-acre yard, and movable gantries load and offload trucks and rail cars. Keeping up with the constant motion of billions of dollars worth of goods calls for precise tracking, reliable data connections – and Mobility XE from NetMotion Wireless.

omTom Work partner with the world’s leading Service Management Software provider – Tesseract
Tesseract was formed in 1985 to develop, market, sell and support specialised Problem Management Systems for the Service Industry, and can now boast over 350 successful installations world-wide.

PSN IT Solutions
“The single most best investment PSN have ever made”

FujiFilm UK- Case Study (2010)
FUJIFILM UK is one of the best-known of the 230 multinationals that make up the FUJIFILM brand. The Bedford-based company employs around 400 staff across many divisions including; Medical and Graphics Systems, Photo Imaging, Data Storage, Motion Picture and Industrial Imaging. We implemented Access Service Manager into the Digital Service and Support area of the business.

DARTLINE COACHES
Devon-based Dartline Coaches required an advanced vehicle tracking system to achieve added visibility and control over its coach and bus hire operation.

SEFTON COUNCIL
Sefton Council is responsible for providing a refuse collection service to 123,000 properties within North Merseyside, including the main population centres of Bootle, Crosby, Formby,

Comcast Corporation
Streamlined, reliable access drives strategic field-service initiative. With 23.9 million cable customers, Comcast Corporation is one of the nation's leading providers of entertainment, information and communication products and services.

Gartner Research Report
Cable Provider Dramatically Improves Performance of Field Service

ONO Case Study
Spain’s largest provider of telecommunications, broadband Internet and pay television services with 3,500 technicians

Packaged Goods Company
Mobility XE delivers higher field sales productivity. Keeping shelves in convenience stores, grocery stores and other retail outlets stocked with perishable products calls for a highly efficient, well-coordinated effort.

Thames Water Case Study
Thames Water identi?ed the need for a vehicle tracking and ?eet management system that would support the company’s ongoing efficiency programme through the optimisation of its ?eet operation.

Dartline Coaches Case Study
Devon-based Dartline Coaches required an advanced vehicle tracking system to achieve added visibility and control over its coach and bus hire operation.

Konica Minolta
Konica Minolta integrated a proven managed mobile workforce solution with SAP, Dynamic scheduling and asset management, and has since seen a 22% increase in engineer productivity.

Cold calling
Illustrating the growing trend for smaller companies to invest in technology to increase field service effectiveness, LH has successfully embraced mobile communications, Dennis Flower discovered

Daikin upgrades its service operation
Daikin Airconditioning UK has announced the implementation of a new service management solution to organise its field service activities, replacing its former Excel spreadsheet method.

Capita releases case study: how to customise public sector field service management system to boost productivity

Innserve keeps UK beer flowing and processes jobs 50 per cent faster with Vodafone solution
Innserve, established in 2004, brings together the in-house service departments of Carlsberg UK and Scottish & Newcastle (S&N) breweries. The company’s 500 employees manage and install drink systems at more than 100,000 pubs and clubs across the UK – ensuring the nation’s draught beer, lager and cider are always on tap.

G4S raises productivity and lowers costs with Vodafone mobile workforce solution
Electronic monitoring in the UK has proven to be a cost-effective and viable alternative to penal custody – since 1999 there have been almost 200,000 participants on home curfew in England and Wales as part of a bail condition or community sentence.

Vodafone helps energy supplier fuel 18 per cent efficiency rise in field work
Eneco is one of the main energy suppliers in the Netherlands, providing a range of services based on the generation, transportation and supply of electricity and gas. With headquarters in Rotterdam, the company is owned by 61 Dutch municipalities.

Water company increases productivity by up to 40 per cent with mobile workforce management solution
Bristol Water serves more than one million homes in south-west England. Each day, the company produces around 300 million litres of drinking quality water and pumps it through 6,600 kilometres of pipework to households and businesses. It’s won high assessments from the Water Services Regulation Authority (Ofwat) for its excellent customer service.

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