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 | | Service Management Software : White Papers |
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 The Chief Service Officer's Guide to Service Revenue
A wise person who chose to stay anonymous once said, "Revenue is vanity, margin is sanity, cash is reality." There are many iterations of that postulation, but it is often referred to in books and journals to highlight where the true focus of business should be. There is no argument about the importance of cash and margins to the overall sustainability of any business, not just one that services and maintains assets or products. However, more organizations, specifically those in the service sector, are beginning to look at top line revenue to help them stabilize and improve overall margins. This was confirmed at Aberdeen's 2009 Chief Service Officer Summit where revenue was stated to be the top goal for 2010.
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 TOA Whitepaper
Customer Appointment Management™ (CAM) - Next Generation Strategies for Managing the Mobile Workforce and Enhancing the Customer Experience
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 Mobility XE: Secure, Reliable Connections for Better Patient Care
Accessing patient data directly at the point-of-care via wireless technologies is a major focus among healthcare providers. In a recent survey of healthcare IT decision makers, 80% reported that mobility initiatives were more important to their organizations than they were a year ago.
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 Enabling continuous improvement in service delivery
This paper looks at the growing number of customer-focused organisations that are now taking the next step in improving their service level performance, by embracing a proactive approach to service level management.
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 Implementing Scheduling
This paper will discuss approaches to successful computer-assisted scheduling implementation.
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 The Principles of Scheduling
The efficient use of resources is a challenge for every company offering services delivered by mobile workers. This whitepaper explains the fundamentals of a computer-based scheduling system.
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 Tracking
This whitepaper discusses the various options available on the market today for implementing location-based solution and facilitates an informed choice of the best balance of function and cost.
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 Enterprise Application Integration
This paper looks at Enterprise Application Integration, a term used to describe the process of connecting the various IT systems and process of a company together in order to deliver additional value.
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 The Benefits of a Managed Service
This paper describes some of the key elements of effective Mobile Workforce Management solutions and ways to deliver maximum benefit for minimum cost. It argues that a managed service approach is the best solution with the minimum of risk.
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 An Introduction to Mobile Applications
This paper highlights the factors surrounding the successful implementation of a Mobile Workforce Management solution together with the significant benefits that can be achieved by the organisation or business unit.
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 Delivering class leading mobile computing technology
The postal, courier and distribution sector is a dynamic environment experiencing change and one that requires mission-critical mobile computing solutions and the ability to capture and access information immediately to ensure accurate and timely delivery.
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 Rugged or Non Rugged!
Field Service and Asset Management applications touch nearly every outdoor practice in the general Service Management arena. Most organisations have by now moved away from pen and paper based solutions to mobile computing with varying degrees of success.
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 Delivering High Quality Service and Profitable, Sustained Growth: Achieving the Impossible Dream?
Success in service is defined by delivering consistently, reliably and with high quality. Many midsized businesses* deliver the high quality but at a relatively high cost and therefore struggle to expand because of constrained margins and limited funds to invest in technology or processes designed to resolve these problems. Most businesses today desire controlled sustained growth, and finding specifically designed low-cost solutions that can be implemented quickly to fit the needs of midsized businesses and support them on a sustained growth path has been a requirement for these companies. Download this white paper now to read more!
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 Technical Overview for Network Professionals
Discusses operational & technical details of NetMotion Mobility - useful to network professionals who require an understanding of how to deploy applications rapidly& securely in their environment.
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 Security for Wireless Networks
Read this white paper to find out how NetMotion Mobility prevents unauthorized users from gaining access to your system, and how it stops eavesdropping, replay, and other network-level attacks.
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 Mobile Network Access Control
Extending corporate security policies to mobile devices - NetMotion Mobility XE™ features an optional Network Access Control (NAC) module that provides security controls to intelligently extend corporate security policies to mobile devices, including laptops, tablets, handheld devices and Smartphones, without adversely impacting mobile worker productivity. By incorporating the NAC module in a Mobility XE deployment, network administrators can control whether a client device connects to a Mobility server based on the client device’s compliance to pre-defined security rules.
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 Wireless Network Quality of Service
One of the most common failures in mobile deployments is an element entirely out of the hands of enterprise IT management – constrained bandwidth on the public wireless networks. While there are management tools that allow control over bandwidth usage on private (managed) networks, most mobile workers rely on at least one and often more than one cellular data network to access their corporate information and applications. To keep their mobile workers productive, enterprises are looking to Quality of Service (QoS) tools to ensure that mission critical applications and data operate efficiently regardless of the wireless network in use. Without QoS, all VPN traffic is treated equally and the most sensitive applications are vulnerable to delay. Packet loss recovery (PLR) improves the quality and performance of real-time application transmissions such as VoIP, video, web conferencing and instant messaging, by automatically replacing lost or missing packets without having to re-transmit them. As a result, Mobility XE can maintain much higher transmission quality than traditional IPSec or SSL VPNs, even on wireless
networks.
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Here exhibitors offer a vast array of systems to automate all areas of the service operation including management systems, scheduling, CRM and web based solutions.
Identify suppliers who can provide voice and/or data systems, portable and ruggedised computers, tracking solutions and integration services.
Find exhibitors to help your logistics and inventory management, call handling, recycling and waste disposal.
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