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Making sure the fleet vehicles you purchase are fit for purpose - Deciding which engineer vehicle to purchase is no easy matter, especially when there are so many con...
Making sure your mobile devices are secure - Ensuring mobile communications are secure as well as efficient is a goal for many in the field servi...
What will government cut backs mean for the field service sector? - As the UK begins to adjust to its new government and continues to ponder on the recent announcements...
How well do you know the service market? - Think you know the UK field service industry and looking to utilise your expertise in an exciting an...
HAVE YOUR SAY - Submit your comment, news, articles, features and opinion.
City Link wins new contract in Belfast - Express delivery firm wins business with prams and buggies firm
Yorkshire housing firm chooses 1st Touch mobile technology - 1st Touch has been chosen by Wakefield and District Housing for its property and land survey employe...
Handheld Group receives certifications for both quality and environmental standards - Rugged mobile supplier Handheld Group has achieve ISO 9001 and ISO 14001 certifications
Trimble chosen as MRM solution provider by British Gas's smart metering service - British Gas will implement Trimble's GeoManager across its smart metering service team
Total control with automatic scheduling - Service Management asked the industry's suppliers whether it would ever be
The discovery channel - Brian Jelley, Hewlett Packard business development manager, explained his role within the company’s ...
Barclays outsources maintenance of ATMs to NCR - NCR has won a two-year contract to provide management and maintenance of Barclays' network of remote...
Heating up - Learn how heateam has expanded its operation and is hoping for more future growth.
Embracing change using SaaS and web-based technology - Analysing the implications of SaaS and web-based solutions on the field service industry in terms of...
Thoughts on how to encourage clients to make more use of the helpdesk - Advice for field service providers on how to get customers to use helpdesk services to reduce the wo...
Explaining the economic potential of the field service division - The subject of ‘service economics’ has become more important as service operations move into a new e...
Has the field service industry seen the worst of the recession?
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Service Management Software : Exhibitor News

NetMotion Wireless Tapped by IDEXX Laboratories to Provide Secure Mobile Access to Field Personnel
Leader in diagnostics and information technology solutions for animal health and water and milk quality turns to NetMotion Wireless to ensure constant connectivity for field personnel
Deploying Mobility XE in the Utility Industry
This report summarizes results of a recent survey to senior IT directors and managers from 50 leading US utilities on the use of the NetMotion Wireless Mobility XE mobile VPN. The survey asked questions regarding technical, business and productivity enhancements discovered after deployment.
EnerSys Selects to Automate Field Service Operations
EnerSys, the world’s largest industrial battery company, has selected Metrix Service and Metrix Mobile to automate the service operations for their Americas Motive and Reserve Power businesses.
Gartner names June 2010 Field Service Management Magic Quadrant visionary.
TOA Technologies, the only Cloud-based enterprise solution for scheduling, mobile workforce management and predictive customer communication has been positioned Visionaries in Gartner's June 2010 Field Service Management Magic Quadrant. The report also names TOA a "best of breed field workforce optimization vendor."
NetMotion Wireless and Motion Computing Announce Joint Marketing Agreement
Mobile computing and mobile VPN companies offer joint solution for improving customer productivity
Virgin Media Rolls Out TOA Scheduling To Further Enhance Customer Service
TOA delivers solution to 1000 field engineers in six months
Tesseract's On and Off-Line REA provide a host of benefits for Toshiba and Elopak
C-TRACK HELPS ROYAL MAIL BOOST FLEET PERFORMANCE
A vehicle and driver management strategy that uses DigiCore’s C-track system has helped Royal Mail to reduce fuel usage by more than 10 per cent - a saving of £4.4 million - whilst improving the efficiency and accident record of its collections and delivery fleet.
VEHICLE TRACKING UPTAKE DOUBLES SAYS NEW INDUSTRY SURVEY
There has been a significant uptake of vehicle tracking according DigiCore’s Vehicle Tracking Survey 2010, with 55% of companies now using the technology within their fleet operation.
WALES & WEST UTILITIES RECOVERS £20,000 STOLEN DIGGER
Wales & West Utilities has used advanced tracking technology to thwart an attempt by thieves to steal a £20,000 mini excavator from a work site in Merthyr Tydfill.
Astea International Expands Presence to South Africa with Fullcircle Technologies
HORSHAM, PA (January 13, 2009) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, announces that Fullcircle Technologies, a leading provider of mobile technology solutions for the transport and logistics industries, is the authorized and exclusive value-added reseller for Astea International in South Africa.
Release of Astea Alliance 10.0, the Most Comprehensive Release Enabling the Virtual and Connected Enterprise
Third Party and Vendor Management, Next Generation User Interface and support for ITIL (Information Technology Infrastructure Library) are just a few of the new features that are revolutionizing and redefining the delivery of world class service
FleetMatics launches Field Service Manager in UK market
London, UK; 5 February 2010 – FleetMatics, the software-as-a-service company specialising in mobile asset software, has launched its field service management software, Field Service Manager into the UK market – to provide complete management of a services department.
TOA Technologies Receives 2009 Product of the Year Award
Presented by Customer Interaction Solutions® Magazine
NetMotion Wireless Awarded Eleventh Patent for Mobile VPN Technology
Company strengthens portfolio with patent covering IPv4 / IPv6 networks
NetMotion Wireless Teams with RSA and FBI to Assist with New Criminal Justice Information Services Policy (CJIS)
Educational webinar to aid law enforcement agencies in meeting strong authentication requirement
Eagle Set to Fly with Eagle Field Service
25 years of industry experience enables Field Service Management companies to reach new heights in service delivery and customer satisfaction.
2008 Vehicle Tracking Survey – Executive Summary
The 2008 Vehicle Tracking Survey was conducted amongst 150 fleet influencers and decision makers within the UK.
27% of fleet operators now using vehicle tracking technology
More than one in four UK fleets is using tracking within their vehicle operations according to new research from fleet solutions provider DigiCore.
Yorkshire Water selects C-Track
Yorkshire Water – the leading utility water company within the UK providing water and waste water services to more than 4.7m people and 140,000 businesses – has appointed DigiCore to install a sophisticated vehicle tracking solution across its fleet of technicians vehicles.
Severn Trent Water keeps on track with C-Track
Severn Trent Water, the water company serving more than eight million customers across central England, is extending its vehicle tracking solution to include a further 300 vans and commercial vehicles.
Dyer & Butler selects C-track
Dyer & Butler, the civil engineering contractor, has selected DigiCore’s C-track system to provide an effective vehicle tracking solution for 130 vans within the company’s fleet.
Virgin selects C-track
Virgin Media, the UK entertainment and communications company, has awarded a contract to DigiCore for the provision of an innovative vehicle tracking solution for 1,800 vans within its fleet.
ERH Communications Ltd chooses C-track
ERH Communications Ltd, a leading specialist contractor providing services to the highways industry, has selected DigiCore’s C-track system to provide a sophisticated vehicle tracking solution for a Technology Maintenance Contract covering the whole of Wales.
Dartline Coaches extends C-track solution
Dartline Coaches, the Devon-based coach and bus hire company, has extended its innovative tracking system to include a further 21 vehicles within the companies fleet of coaches, midi-coaches, buses and minibuses.
Digicore and Garmin in fleet management tie-up
DigiCore has teamed up with Garmin to develop integrated vehicle tracking and satellite navigation
NetMotion Wireless Raises the Bar for Mobile VPNs With Mobility XE 9.0
Tightens mobile worker security with strong authentication, provides secure access for managing unattended mobile devices and reauthenticates mobile users without disrupting their workflow or applications.
Gallatin County Deploys NetMotion Wireless for Secure Mobile Communications
NetMotion Mobility XE selected as mobile VPN for use by Gallatin County, Bozeman Fire Department, and Bozeman Police Department
NetMotion Wireless’ Mobility XE™ Achieves Motorola Enterprise Mobility Validation
NetMotion’s mobile VPN provides integration solutions for Motorola enterprise digital assistants
Field Service Scheduling and Routing......A Guide to Service Delivery Excellence
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 Exhibitors 
Solarvista ™ Software
Tesseract
Access UK
Service Management Magazine
Aeromark - Vehicle Tracking & Mobile Workforce Management
Astea
Cognito - Mobile Workforce Management solutions
Eagle Field Service
Field Service www.fieldservicemanager.com
FieldPower – Field Service Management Software
Hamilton Hall Consultants Limited
Metrix
Momote
 Industry News 
Nexcom provides rugged tablet PC to SuperShuttle
MapMechanics announces new functionality and pricing with TruckStops VRS version 10
Syntec appointed as Casio distributor
TeleWare enters UC Magic Quadrant
SureTrack Monitoring begins trading on AIM
More >>
 Features 
Total control with automatic scheduling
Managing data in the mobile field service environment
Thoughts on device activation times and mobile connection speeds
Matching customer expectations when economic times are challenging
Implications of service management solutions for the entire enterprise
More >>
 Exhibitor News 
Deploying Mobility XE in the Utility Industry
EnerSys Selects to Automate Field Service Operations
Gartner names June 2010 Field Service Management Magic Quadrant visionary.
NetMotion Wireless and Motion Computing Announce Joint Marketing Agreement
Virgin Media Rolls Out TOA Scheduling To Further Enhance Customer Service
More >>
 White Papers 
Mobility in Service: The Agenda for 2010
The Chief Service Officer's Guide to Service Revenue
Four ways to cut costs and improve field service innovation
Mobilising Public Service
Field Service Mobility Best Practices
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 Case Studies 
Mission-Critical Field Service: Motorola Canada Case Study
Jeol UK Ltd
Copy IT Digital Solutions Ltd
Sybase Field Service Event Features NetMotion Wireless
UK's largest tile distributor improves customer service
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 Commentary 
How well do you know the service market?
HAVE YOUR SAY
Mobility remains key topic for field service industry
New technology and improved work practices for service managers
Comment: The project triple jump
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 Multimedia 
Mobilising the workforce - extending the office boundary
Why an integrated service management system pays dividends
How Ericsson's Managed Services business is leveraging workforce management
Enhance your service delivery capability: Working to transition to a new operational model
Committed to service excellence - but at what cost?
More >>
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