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EDITOR'S UPDATE
Service suppliers that remain alert will be the ones that continue to win new business
FEATURE OF THE MONTH
Responses to the question of whether rugged or non-rugged devices should be used for field service delivery
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Announcements indicate further activity for vehicle tracking - The news that Navman Wireless has recently appointed a new head of research and development was join...
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Further growth of rugged device reseller network announced - It was recently reported that rugged mobile computing manufacturer JLT has added Mobexx and X2 to it...
Royal Mail improves field operations with mobile communications - Following the news earlier this year (http://www.servicemanagement365.com/ Mobile_Communications_Int...
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Adapting field service offering to match market requirements pays dividends - The Facilities Services Group (formerly known as Circle Britannia) was founded in the late 1980s as ...
Improving service industry productivity with location-based services - Location-based services (LBS) is a well-known technology that has been available for some time – how...
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Anniversary coincides with announcement of repair volume growth
Triage Services, the provider of managed repair and reutilisation solutions to the IT industry, celebrated its 10th Anniversary with the announcement of a growth of 38% in repair volumes.

This follows a secondary MBO in 2007 which established Gary Moinet as md and Mike Norris (chief executive of Computacenter) as non-executive chairman.

Under the new management team, which includes Colin Mackrill and Steve Ralph, the company has achieved an overall 38% growth in repair volumes.
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Date: 31/3/08
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 Exhibitors 
Solarvista ™ Software
Tesseract
Armstrong Consultants Ltd
ClickSoftware
IRIS Field Service Solutions
Aeromark - Vehicle Tracking & Mobile Workforce Management
Aspective, a Vodafone Company
Astea
Civica
Cognito Mobile Workforce Management
FieldPower – Field Service Management Systems
Hamilton Hall Consultants Limited
Key Computers - Service Management Software
Metrix
Tata Consultancy Services (TCS)
Tracer Management Systems Ltd
Wheatley Associates Ltd
Zafire
 Industry News 
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Rugged or Non Rugged!
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 Commentary 
Mobility remains key topic for field service industry
New technology and improved work practices for service managers
Comment: The project triple jump
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Committed to service excellence - but at what cost?
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