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Editorial
EDITOR'S UPDATE
The challenges of managing field service operations in the recent icy conditions
FEATURE OF THE MONTH
The steps to take to ensure you choose the correct provider of field service management software
What's New
Solution raises service levels and increases capacity - FujiFilm UK has announced the implementation of a web-based system to increase the efficiency with w...
HSE ruling on engineer's fatal accident at Heathrow Airport - A report recently posted on Safety & Health Practitioner magazine's website (www.shponline.co.uk) de...
Ground breaking insurance initiative supported by field service - Drainage investigation supplier Auger has introduced an indendepently-operated scheme to provide a 1...
External lighting maintenance operation opts for hosted solution - David Webster Limited, the specialist supplier of external lighting services, has announced it has u...
Features
Should field service suppliers aim for customer satisfaction at all costs? - Who would argue that a satisfied customer is not good for a business, to be embraced in order to tru...
Technology adoption for facilities management and social housing sectors - It is human nature, the natural fear of the unknown. When you are the managing director making chang...
Interview with Interserve commercial managing director - Tony Sanders explains how Interserve works in partnership with clients to create beneficial arrangem...
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Service Management Software

 Exhibitors 
Solarvista ™ Software
Tesseract
Armstrong Consultants Ltd
Aeromark - Vehicle Tracking & Mobile Workforce Management
Astea
Cognito - Mobile Workforce Management solutions
Eagle Field Service
Field Service www.fieldservicemanager.com
FieldPower – Field Service Management Software
Hamilton Hall Consultants Limited
Metrix
Momote
Vodafone UK
 Industry News 
Solution raises service levels and increases capacity
External lighting maintenance operation opts for hosted solution
Mobile solution improves effectiveness of distribution and delivery
Newport City Homes approaching go-live date for mobile working
Booklet launched for advice on optimising the field service supply chain
More >>
 Features 
Explaining the facts of hosted IT operations to improve service and reduce costs
Raising service levels through effective communication with customers
Field service industry issues highlighted by Mobile Computer User's Group
Making the right choice of field service management system
The advantages of successfully managing outsourced service contractors
More >>
 Exhibitor News 
NetMotion Wireless Awarded Eleventh Patent for Mobile VPN Technology
NetMotion Wireless Teams with RSA and FBI to Assist with New Criminal Justice Information Services Policy (CJIS)
Eagle Set to Fly with Eagle Field Service
2008 Vehicle Tracking Survey – Executive Summary
27% of fleet operators now using vehicle tracking technology
More >>
 White Papers 
TAAP releases Northgate's potential with mobile application software
NetMotion Wireless Announces Mobility XE™ Compatibility with Microsoft Windows® 7
Mobility XE: Secure, Reliable Connections for Better Patient Care
Avoiding the Risk - Corporate Manslaughter and Company Vehicle Drivers
Enabling continuous improvement in service delivery
More >>
 Case Studies 
Packaged Goods Company
Thames Water Case Study
Dartline Coaches Case Study
Konica Minolta
Cold calling
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 Commentary 
Mobility remains key topic for field service industry
New technology and improved work practices for service managers
Comment: The project triple jump
Comment: Peak Performance
Comment: Making your mark with benchmarking
More >>
 Multimedia 
Mobilising the workforce - extending the office boundary
Why an integrated service management system pays dividends
How Ericsson's Managed Services business is leveraging workforce management
Enhance your service delivery capability: Working to transition to a new operational model
Committed to service excellence - but at what cost?
More >>

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