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Editorial
EDITOR'S UPDATE
Service Management 2.0 LinkedIn group now open to everyone in the field service industry
FEATURE OF THE MONTH
SCL has invested wisely in technology and processes and is now looking to reap the benefits
What's New
Hand held devices help Gwynedd Council to improve lighting services - The use of PDAs by electricians employed by Gwynedd Council is improving efficiency in the reporting...
Customisable hand-held computer includes flash for improved image capture - Mobexx recently announced the inclusion of the Xenon flash-equipped 2T Hydrus Luna within its range ...
New deal sees mobile management platform added to rugged computers - Rugged device manufacturer Getac UK has announce that it entered into a new alliance with mobile man...
Free software offers secure wireless access to corporate email - Research in Motion (RIM) has announced the launch of BlackBerry Software for Microsoft Exchange and ...
Features
Ongoing focus on driving efficiency pays dividends for a&o systems - Everyone knows that business success is based on a number of factors working in harmony and our case...
Training of field service engineers is vital to create multi-skilled workforces - If trading conditions continue to prove difficult, many companies will find it problematic to consid...
Searchable online technical data, the ORFEUS event and choosing handheld devices - I recently had a long chat with Jonathan Ralphs, CEO of Infomill, a company who specialise in creati...
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Service Management Software

 Exhibitors 
Solarvista ™ Software
Tesseract
Armstrong Consultants Ltd
Aeromark - Vehicle Tracking & Mobile Workforce Management
Astea
Cognito - Mobile Workforce Management solutions
Eagle Field Service
Field Service www.fieldservicemanager.com
FieldPower – Field Service Management Software
Hamilton Hall Consultants Limited
Metrix
Momote
Vodafone UK
 Industry News 
New deal sees mobile management platform added to rugged computers
Free software offers secure wireless access to corporate email
New software to balance field service workloads announced
Browser technology used to enable business data to be shown with images
Latest version of mapping software includes multi-route optimising and more
More >>
 Features 
Explaining the facts of hosted IT operations to improve service and reduce costs
Raising service levels through effective communication with customers
Field service industry issues highlighted by Mobile Computer User's Group
Making the right choice of field service management system
The advantages of successfully managing outsourced service contractors
More >>
 Exhibitor News 
FleetMatics launches Field Service Manager in UK market
TOA Technologies Receives 2009 Product of the Year Award
NetMotion Wireless Awarded Eleventh Patent for Mobile VPN Technology
NetMotion Wireless Teams with RSA and FBI to Assist with New Criminal Justice Information Services Policy (CJIS)
Eagle Set to Fly with Eagle Field Service
More >>
 White Papers 
Mobilising Public Service
Field Service Mobility Best Practices
TOA Whitepaper
TAAP releases Northgate's potential with mobile application software
NetMotion Wireless Announces Mobility XE™ Compatibility with Microsoft Windows® 7
More >>
 Case Studies 
Comcast Corporation
Gartner Research Report
ONO Case Study
Packaged Goods Company
Thames Water Case Study
More >>
 Commentary 
Mobility remains key topic for field service industry
New technology and improved work practices for service managers
Comment: The project triple jump
Comment: Peak Performance
Comment: Making your mark with benchmarking
More >>
 Multimedia 
Mobilising the workforce - extending the office boundary
Why an integrated service management system pays dividends
How Ericsson's Managed Services business is leveraging workforce management
Enhance your service delivery capability: Working to transition to a new operational model
Committed to service excellence - but at what cost?
More >>

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