Service Management Software - Service Management

Software Solutions
	Browser-based Service Solution
	Business Analytics
	Contract SLA & Warranty Management
	CRM
	Enterprise Resource Planning (ERP)
	eService
	Facilities & Asset Management
	IT Services & Support
	Scheduling Software
	Service Management Software

Mobile Communications
	Data Capture Barcoding & RFID
	Handheld Terminals & PDAs
	Mobile Communications Software
	Mobile Hardware & Accessories
	Mobile Integrators
	Mobile Network Operators
	Routing & Mapping Software
	Rugged Field Computers
	Vehicle Tracking & Fleet Management

Field Service Support
	Call Centre & Helpdesk Solutions
	Consultants
	Diagnostics & Testing Equipment
	Drop Boxes & Secure Collection Locations
	Electronic Waste Disposal & Recycling
	Logistics & Inventory Management
	Multi-Vendor Service Provision (MVPS)
	Parts Distribution
	Third Party Spares & Repairs
	Training & Recruitment
	Vehicle Leasing, Fitting & Racking
	Workshop & Repair Centre Solutions

	Solarvista ™ Software
	Tesseract
	Armstrong Consultants Ltd
	ClickSoftware
	IRIS Field Service Solutions
	Aeromark - Vehicle Tracking & Mobile Workforce Management
	Aspective, a Vodafone Company
	Astea
	Civica
	Cognito Mobile Workforce Management
	Hamilton Hall Consultants Limited
	Key Computers - Service Management Software
	Metrix
	Tata Consultancy Services (TCS)
	Tracer Management Systems Ltd
	Wheatley Associates Ltd
	Zafire

	Online tracking service follows introduction of mobile communications
	Service management application launched for companies of all sizes
	Scheduling system helps fleet to negate fuel price rise
	Scottish Water optimises its field service operation
	Mobile computing and data collection systems supplier purchased

	Field service fleet operations can save fuel to combat the price hike
	IT field service supplier's latest mobile communication upgrade
	Conference presentation shows new developments in service management
	Water company improves field service through mobile solution
	Mobile communication issues relevant to service management

	Mid-size firms lag larger counterparts in service efficiency
	Aspective and ClickSoftware announce strategic partnership
	Green Beacon Solutions and ClickSoftware Announce Partnership to Deliver Mobile Workforce CRM Solution for Mid-Size Companies
	ClickSoftwares Mid-Market Move Gathers Momentum
	Major North American Bank to Optimize Field Workforce Scheduling with ClickSoftware

	Delivering High Quality Service and Profitable, Sustained Growth: Achieving the Impossible Dream?
	Winning with Integrated Warranty Management: Managing the Pulse of Product Quality and Performance
	Making Money via Mobile Field Services
	Driving Service Revenue
	Astea White Papers

	Momote Builds Rapido Mobile Application Within Weeks Providing Laddaw Customers With “Distribution Centres In Their Pockets”
	Don't Tolerate Field Service Inefficiencies
	Innovating the Field
	Astea Case Studies
	Visiting Nurse Service of New York (VNSNY)

	New technology and improved work practices for service managers
	Comment: The project triple jump
	Comment: Peak Performance
	Comment: Making your mark with benchmarking
	Comment: Culture shock for AFSMI?