Home | Register |Industry News |Features |Exhibitor News |Case Studies |White Papers |Multimedia |Commentary
Enter your keywords for the products, solutions or companies required to access a range of relevant content from across the site.
Search
Announcements indicate further activity for vehicle tracking - The news that Navman Wireless has recently appointed a new head of research and development was join...
Joint effort results in mobile working initiative - A workforce management solution has been launched that has been designed to allow field service mana...
Further growth of rugged device reseller network announced - It was recently reported that rugged mobile computing manufacturer JLT has added Mobexx and X2 to it...
Royal Mail improves field operations with mobile communications - Following the news earlier this year (http://www.servicemanagement365.com/ Mobile_Communications_Int...
Adapting field service offering to match market requirements pays dividends - The Facilities Services Group (formerly known as Circle Britannia) was founded in the late 1980s as ...
Improving service industry productivity with location-based services - Location-based services (LBS) is a well-known technology that has been available for some time – how...
Concentration on blue chip customers sees growth in facilities service - Using its own resources wherever possible, GSH is finding that its business is growing in all areas ...
Should engineers arrange their own work schedule?

Yes

No

ByBox delivers service supply chain solution for green laws

In-night logistics distribution service provider ByBox has developed a supply chain solution aimed at helping customers meet their responsibilities under new green regulations.

The WEEE (Waste Electrical and Electronic Equipment) Regulations are aimed at producing environmentally sound ways of dealing with waste kit for manufacturers, distributors, sellers or users.

ByBox says that customers can use its service to demonstrate compliance which also provides full visibility and traceability over the movement of all parts and equipment that now fall within the definition of the WEEE Directive.  It was developed to meet the needs of a specific customer but has been adapted so it can be integrated into any supply chain.

Under the new regulations companies need to prioritise the reuse of electrical items or demonstrate they have been sent for recovery or recycling and keep full records of these movements.    ‘In the case of IT and telecommunications equipment, for example, the WEEE rate of recovery has to be increased to a minimum of 75% and component, material and substance reuse and recycling increased to a minimum of 65%,’ said a spokesman for ByBox. ‘Clearly, companies will benefit greatly if their supply chain or distribution systems can recognise, track and record the life cycle of these items in detail, and provide verifiable confirmation that WEEE requirements are being met.’
 
The original customer, The Tech Guys (the support service operated by DSG), uses the service to track the many computer components it sends to its engineers to repair breakdowns or fix problems and then tracks what is used, what is not, and what happens to the part replaced.
 
The Tech Guys now produce ByBox labels on their own system and tag these to each part being sent out to engineers to collect from their nearest box bank. They then produce an FTP document for the parts and send it to ByBox. Thus, when unused and faulty parts return to the ByBox Distribution Centre in Coventry they can be scanned and The Tech Guys know which parts will be returned where.
 
With this added visibility over movements, The Tech Guys can then decide whether this is the correct route, depending on whether the part is used, unused or faulty, and change the route if necessary to meet the WEEE requirement to reuse, repair or recycle whenever possible.
 
To assist with this decision, ByBox provides The Tech Guys’ engineers with two sets of labels that are colour-coded green for good and red for faulty.
 
In the case of faulty parts that may contain sensitive data, the onus is on the company to ensure they are repaired or destroyed properly. The Tech Guys send these parts to a third party specialist and they are scanned again on arrival to continue traceability. Once there, the parts are tested. Those repairable are repaired and sold on, and the others destroyed and the fact documented by the third party. 
 
‘In essence what we have created is a highly flexible new labelling system linked to an efficient track and trace capability that is inserted into the existing supply chain,’ said Stuart Miller, chief executive of ByBox.

‘This can be adapted as required to meet the needs of all kinds of companies wanting greater control over their parts movement to and from engineers, or we can design a bespoke new supply chain system from scratch that increases productivity and efficiency, and which factors in the additional measures imposed by WEEE as part of the overall process,’ he added.
 

 

Article Details
Author: SM 365 staff
Date: 10/07/07
Article Options
Add a comment to this article

 Exhibitors 
Solarvista ™ Software
ByBox Field Support distribution services
 Industry News 
Service industry to benefit from increased drop box numbers
Drop box network deal has implications for field service companies
ByBox delivers service supply chain solution for green laws
Digital recorder to keep watch over parts in transit
Innovator takes on project role at parts distributor
More >>
 Features 
RAC 'always there' to fit insurer’s black boxes
Where process and technology meet people
ByBox staff and Customer to take part in Tandem Race in Bid to raise money for Charity
Why should you benchmark your business?
People power sets the agenda at Service Management Europe
More >>
 Exhibitor News 
ByBox on expansion trail
MANDY DELIVERS IN NEW ROLE AT BYBOX
BYBOX CHOSEN TO DELIVER GAMESTEC MACHINE PARTS
Awards reward ByBox success
ByBox introduces new services to help the Tech Guys work smarter
More >>
 White Papers 
NetMotion Mobility XE Scalability, load balancing and failover
Granular management of wireless bandwidth, security and mobile productivity through Policy
VPNs: One Size Doesn’t Fit All Selecting the Right Secure Remote Access Solution for Your Mobile Workforce
The Invisible Barrier to growth
The seven deadly sins of Mobile Deployments
More >>
 Case Studies 
ByBox ‘black box’ supply solution also provides RAC springboard to new business opportunities
Trican increases field worker productivity with Mobility XE
ByBox assists Carousel Logistics' quest to meet customer’s need for faster and more effective service
ByBox safeguards goods with innovative Shocklog recorder
A1 Bridge Flue Systems and Aeromark Vehicle Tracking
More >>
 Commentary 
Comment: Making your mark with benchmarking
Comment: Back to the glory days?
More >>
 Multimedia 
The business lessons learned from a customer service deployment
Moving from a manual to an automated scheduling process
More >>
 Members' Area Login
Username
Password
Software Solutions
Here exhibitors offer a vast array of systems to automate all areas of the service operation including management systems, scheduling, CRM and web based solutions.
Mobile Communications
Identify suppliers who can provide voice and/or data systems, portable and ruggedised computers, tracking solutions and integration services.
Field Service
Find exhibitors to help your logistics and inventory management, call handling, recycling and waste disposal.
Internet Marketing
Channels: Vehicle Location Tracking (GPS) |Call Centre & Helpdesk Hardware |Call Centre & Helpdesk Software |Courier Services |CRM & eCRM |Customer Product Training |eProcurement & Supply Chain Management |Enterprise Resource Planning (ERP) |eService, eSupport & eFulfilment |IT Services & Support |Facilities & Asset Management |Logistics Management |Multi-Vendor Service Provision (MVPS) |Outsourcing |Helpdesk & Support |Mobile Communications Hardware |Mobile Communications Software |Parts Distribution |Process & Re-Engineering Consultancy |Project Management & Implementation Planning |Ruggedised Field Computers & Hand Held Terminals |Sales Force Automation (SFA) |Service Chain Optimisation Software |Storage Services |Vehicle Routing & Scheduling Software |Testing, Measurement & Reporting Solutions |Third Party Spares, Repairs & Refurbishment |Tools, Casing & Racking Systems |Vehicle Fitting, Leasing & Equipment |Wireless Products, Services & Solutions |Workshop & Repair Centre Solutions |
192.168.1.147 | 10