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- Improving your service offer is not just good for your customers, it's also crucial to understand ho... Heating up
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 | | Rugged Field Computers : Multimedia |
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 Mobilising the workforce - extending the office boundary
Geoff’s organisation supports 8000 council properties and another near 5000 for other organisations with 60 mobile operatives. In this presentation he assesses the benefits of a recent mobility project among its housing operatives. He charts some key learning points and some of things he would do differently a second time – this presentation is a vital guide to any others planning a mobility project.
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 Mobilising asset management on the Tube
Up to date, reliable, easy to use and quick-to-understand information is the key to enabling improvements in maintenance and delivering whole life asset management. To achieve this Tube Lines is replacing more than 500 databases with a comprehensive asset management system to provide a 'single source of truth'. However, to ensure it remains up to date with the status and history of assets, and to maximise the benefits it offers, the register needs to support work undertaken on the frontline of the Underground. This project sought to achieve this, while integrating with existing systems used across the network, including wireless technologies which would not suffer from interference.
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 How innovative data capture can create a market differentiator
Abatis, a provider of high quality pest control services, needed to reduce back-office processing and overtime while delivering improved customer information. Its system to electronically capture notes taken in the field and provide an instant report to customers has eliminated paper-based reporting, significantly cut the time to report results from onsite inspections and produce a valuable differentiator to offer customers.
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 Case study: Service Lifecycle Management
Robin Hamill describes how his company maximised the benefits of its business management system. Situated in Belfast, Dublin and Douglas (Isle of Man), Fire Security Limited is an innovative market leader in sales, installation and support of fire detection and security systems. Fire Security maintains a wide customer base throughout the whole of Ireland and the Isle of Man, including banks such as the Northern Bank and Ulster Bank, the majority of major hospitals, the education sector including the two major universities in Northern Ireland, the retail and industrial sectors.
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 Creating an efficient structure for field resource management
Innserve was created to keep the nation’s refreshments flowing through the servicing of beer lines and dispensers. In establishing a field service management system it had to address difficult cultural, technical and process issues. Stuart discusses the trials, tribulations and triumphs of the process.
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 Using wireless email and remote integration to meet consumer market demand
This presentation by Steve Homer takes field service managers outside of their usual experiences but shows how wireless email helped Flamingo Holdings achieve exceptional goals. Every week Flamingo Holdings provides on average a million pre-prepared packs of vegetables and 1.5 million bunches of flowers to UK supermarkets, each of which are available on the shelves within 48 hours from being picked. To achieve this, communication is essential.
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 The business lessons learned from a customer service deployment
A desire to get closer to its markets led Honeywell to streamline and sharpen its communications processes with engineers and customers across Europe. Tim reveals how the unified technology, people and change management, and business continuance strategy was shaped, created, and delivered and to what effect.
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 Moving from a manual to an automated scheduling process
Automating a traditionally manual work scheduling process touches many parts of the operation and requires careful management to successfully deliver the anticipated benefits. Karl & Richard give detailed insight into how Vodafone developed the process and worked with their people and technology to implement it, detailing the successes, benefits and lessons learned.
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Here exhibitors offer a vast array of systems to automate all areas of the service operation including management systems, scheduling, CRM and web based solutions.
Identify suppliers who can provide voice and/or data systems, portable and ruggedised computers, tracking solutions and integration services.
Find exhibitors to help your logistics and inventory management, call handling, recycling and waste disposal.
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