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Editors Comment
Outsourcing: how's your relationship status? - Gathering as much information as possible is vital when choosing an outsourcer in the field service ...
Making sure the fleet vehicles you purchase are fit for purpose - Deciding which engineer vehicle to purchase is no easy matter, especially when there are so many con...
Making sure your mobile devices are secure - Ensuring mobile communications are secure as well as efficient is a goal for many in the field servi...
What will government cut backs mean for the field service sector? - As the UK begins to adjust to its new government and continues to ponder on the recent announcements...
HAVE YOUR SAY - Submit your comment, news, articles, features and opinion.
What's New
Service driving success - Improving your service offer is not just good for your customers, it's also crucial to understand ho...
Travelling in the right direction - Cubic has emerged as a mainstream supplier of technology to support public transport systems, requir...
Telogis provides peace of mind for fleet managers - Safety directors reassured with the launch of driver safety alerts
City Link wins new contract in Belfast - Express delivery firm wins business with prams and buggies firm
Yorkshire housing firm chooses 1st Touch mobile technology - 1st Touch has been chosen by Wakefield and District Housing for its property and land survey employe...
Handheld Group receives certifications for both quality and environmental standards - Rugged mobile supplier Handheld Group has achieve ISO 9001 and ISO 14001 certifications
Trimble chosen as MRM solution provider by British Gas's smart metering service - British Gas will implement Trimble's GeoManager across its smart metering service team
Total control with automatic scheduling - Service Management asked the industry's suppliers whether it would ever be
Features
Heating up - Learn how heateam has expanded its operation and is hoping for more future growth.
Embracing change using SaaS and web-based technology - Analysing the implications of SaaS and web-based solutions on the field service industry in terms of...
Thoughts on how to encourage clients to make more use of the helpdesk - Advice for field service providers on how to get customers to use helpdesk services to reduce the wo...
Explaining the economic potential of the field service division - The subject of ‘service economics’ has become more important as service operations move into a new e...
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Multi-Vendor Service Provision (MVPS) : Industry News

TeleWare enters UC Magic Quadrant
Teleware's inclusion on Gartner's Magic Quadrant recognises the firm's progress in terms of aiding its client in improving customer service and workforce management
New courier pay management system from DA Systems
New courier pay management system chosen by DX to streamline and manage its subcontract pay process.
Electrosonic invests in new technology to raise field service response levels
Updated job scheduling, dispatching and inventory management features
Launch of field-tested smart metering solution announced
European operations president appointed by mobile workforce management provider
Remote diagnostics and fault management for enterprise printing devices
New software to balance field service workloads announced
Solution raises service levels and increases capacity
Global roll out of web-based communications intended to reduce IT spend
Social housing supplier prepares for the future with software update
Implementation of SaaS solution raises efficiency and reduces paperwork
Opening of new data centre in response to lack of UK storage options
Ongoing development shows growth of web-based solutions
Surge of new bookings boosts offering at SME09
ClickSoftware announces acquisition of AST to provide SaaS field service options
Service management systems increasingly appealing to smaller companies
Daikin upgrades its service operation with new service management solution
Rapid expansion of service operation drives need for new service management system
Royal Sun Alliance implements centralised service management solution
Online checking system introduced to aid compliance and monitor upkeep
Improved field service with reduced cost aims of new service management system
All round investment to improve field service through mobile communications
Service Management Expo announces new developments for 2009
Investment sees increased efficiency in medical sector electrical testing
Field service industry suppliers joining forces
Service management system helps combat property slump
Reducing paper work for field service teams
Reducing testing time to speed field service calls
Ongoing growth for field service supplier
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15  Next

 Exhibitors 
Solarvista ™ Software
Tesseract
Service Management Magazine
 Industry News 
TeleWare enters UC Magic Quadrant
New courier pay management system from DA Systems
Electrosonic invests in new technology to raise field service response levels
Updated job scheduling, dispatching and inventory management features
Launch of field-tested smart metering solution announced
More >>
 Features 
Matching customer expectations when economic times are challenging
Implications of service management solutions for the entire enterprise
Future-proofing investment in field service management software
Explaining the facts of hosted IT operations to improve service and reduce costs
Dramatic changes in field service delivery yields results for Inspired Gaming
More >>
 Exhibitor News 
EnerSys Selects to Automate Field Service Operations
Tesseract's On and Off-Line REA provide a host of benefits for Toshiba and Elopak
Astea International Expands Presence to South Africa with Fullcircle Technologies
Release of Astea Alliance 10.0, the Most Comprehensive Release Enabling the Virtual and Connected Enterprise
FleetMatics launches Field Service Manager in UK market
More >>
 White Papers 
Mobility in Service: The Agenda for 2010
The Chief Service Officer's Guide to Service Revenue
Four ways to cut costs and improve field service innovation
Avoiding the Risk - Corporate Manslaughter and Company Vehicle Drivers
Enabling continuous improvement in service delivery
More >>
 Case Studies 
Mission-Critical Field Service: Motorola Canada Case Study
Jeol UK Ltd
Copy IT Digital Solutions Ltd
omTom Work partner with the world’s leading Service Management Software provider – Tesseract
PSN IT Solutions
More >>
 Commentary 
Outsourcing: how's your relationship status?
How well do you know the service market?
HAVE YOUR SAY
New technology and improved work practices for service managers
Comment: Peak Performance
More >>
 Multimedia 
Putting the theory of a lead logistics partnership into successful practice
Why an integrated service management system pays dividends
How Ericsson's Managed Services business is leveraging workforce management
Enhance your service delivery capability: Working to transition to a new operational model
Choosing and deploying systems from an operational perspective
More >>
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