Home | Register |Industry News |Features |Exhibitor News |Case Studies |White Papers |Multimedia |Commentary
Enter your keywords for the products, solutions or companies required to access a range of relevant content from across the site.
Search
Environmental award assisted by fleet management project - The Green Organisation awarded its Silver Green Apple Award to GSH Group, the international faciliti...
Managing director appointed for in-night delivery business - DX Group has announced the appointment of Ian Cummings as managing director for its Business Direct ...
New premises signals positive start to New Year for mobile software supplier - The New Year has opened on a positive note for 2ergo, the supplier of mobile enabling technology, wi...
Forum announced for mobile computer users - The Mobile Computer User’s Group (MCUG) has announced that it will be holding an industry forum in M...
Seeing the bigger picture of the service management arena - Understanding how business works and its various dynamics has helped John Mackrell to use the servic...
Latest Service Management mobile communications survey results - The latest results in the ongoing Service Management survey of the industry’s attitude toward mobile...
Service managers in mobile communications debate - The latest Service Management round table event, held in association with Sybase iAnywhere, provided...
Should engineers arrange their own work schedule?

Yes

No

Big finance IT deal signed

CSC and Zurich Financial Services sign IT applications outsourcing agreement

International outsourcing corporation, Computer Sciences Corporation (CSC), has announced that it has signed an IT applications outsourcing contract with Zurich Financial Services, an insurance-based financial services provider. The value of the seven-year agreement is said to be approximately $1.3bn.

Under the agreement, Zurich, whose UK subsidiary sponsors the Rugby Football Union's elite Premier division, will contract CSC to assume responsibility for the provision of all applications development and support services to its businesses in the US, UK, Switzerland and Germany.

The deal will see 1,600 Zurich employees transferring to CSC in the autumn of this year. Subject to the successful completion of merger approvals, Zurich's German IT staff is then expected to transfer later on, during the summer of 2005.

The global finance company is hoping that the new relationship will be an enabler for its evolution from a diversified business to a globally leveraged business, says Zurich CIO, Michael Paravicini. 'This agreement will introduce new efficiencies in applications service delivery and help us direct the right resources to the right business priorities when and where we need them,' he told SM365.

Article Details
Author: James Brown
Date: 26/07/04
Article Options
Add a comment to this article

 Exhibitors 
Solarvista ™ Software
Tesseract
IRIS Field Service Solutions
 Industry News 
Field service industry suppliers joining forces
Service management system helps combat property slump
Reducing paper work for field service teams
Reducing testing time to speed field service calls
Ongoing growth for field service supplier
More >>
 Features 
Service Management Expo 2008 gains positive industry response
How service managers should choose their system suppliers
Positive response good news for field service industry
Speaker Seminar Programme for Service Management Expo
Field service industry's main exhibition is gathering momentum
More >>
 Exhibitor News 
Environment Agency Selects ClickSoftware for Optimized Mobile Workforce Management
Mid-size firms lag larger counterparts in service efficiency
Aspective and ClickSoftware announce strategic partnership
Green Beacon Solutions and ClickSoftware Announce Partnership to Deliver Mobile Workforce CRM Solution for Mid-Size Companies
ClickSoftwares Mid-Market Move Gathers Momentum
More >>
 White Papers 
Delivering High Quality Service and Profitable, Sustained Growth: Achieving the Impossible Dream?
Winning with Integrated Warranty Management: Managing the Pulse of Product Quality and Performance
Making Money via Mobile Field Services
Driving Service Revenue
Astea White Papers
More >>
 Case Studies 
Direct Energy Increase Competitive Advantage with ClickSoftware
Momote Builds Rapido Mobile Application Within Weeks Providing Laddaw Customers With “Distribution Centres In Their Pockets”
Don't Tolerate Field Service Inefficiencies
Innovating the Field
Astea Case Studies
More >>
 Commentary 
New technology and improved work practices for service managers
Comment: Peak Performance
Comment: Making your mark with benchmarking
Comment: Business is business – it’s nothing personal
Comment: Mobility to continue to drive the service business
More >>
 Multimedia 
Putting the theory of a lead logistics partnership into successful practice
Why an integrated service management system pays dividends
How Ericsson's Managed Services business is leveraging workforce management
Enhance your service delivery capability: Working to transition to a new operational model
Choosing and deploying systems from an operational perspective
More >>
 Members' Area Login
Username
Password
Software Solutions
Here exhibitors offer a vast array of systems to automate all areas of the service operation including management systems, scheduling, CRM and web based solutions.
Mobile Communications
Identify suppliers who can provide voice and/or data systems, portable and ruggedised computers, tracking solutions and integration services.
Field Service
Find exhibitors to help your logistics and inventory management, call handling, recycling and waste disposal.
Internet Marketing
Channels: Vehicle Location Tracking (GPS) |Call Centre & Helpdesk Hardware |Call Centre & Helpdesk Software |Courier Services |CRM & eCRM |Customer Product Training |eProcurement & Supply Chain Management |Enterprise Resource Planning (ERP) |eService, eSupport & eFulfilment |IT Services & Support |Facilities & Asset Management |Logistics Management |Multi-Vendor Service Provision (MVPS) |Outsourcing |Helpdesk & Support |Mobile Communications Hardware |Mobile Communications Software |Parts Distribution |Process & Re-Engineering Consultancy |Project Management & Implementation Planning |Ruggedised Field Computers & Hand Held Terminals |Sales Force Automation (SFA) |Service Chain Optimisation Software |Storage Services |Vehicle Routing & Scheduling Software |Testing, Measurement & Reporting Solutions |Third Party Spares, Repairs & Refurbishment |Tools, Casing & Racking Systems |Vehicle Fitting, Leasing & Equipment |Wireless Products, Services & Solutions |Workshop & Repair Centre Solutions |
192.168.1.147 | 10