With around 500 staff, SPI is the market leader in the provision of mechanical and electrical services to Local Authorities, Housing Associations and main contractors across the West Midlands. By taking a proactive approach to service level management, SPI expects to further strengthen its competitive advantage. 

The proven combination of Cognito’s Mobile Workforce Management and the Maxima ‘Intellect’ application will enable SPI’s field force to respond, in real-time, to customer service calls, improving operational efficiency and enhancing customer service.

Using convenient, easy-to-use mobile devices, SPI’s field workers will have the latest job information and schedules to hand at all times. This timely access to the latest information, together with the reduction in paperwork, associated with job dispatch and job closures, is expected to enable staff to spend more time with customers ‘on task’, increase first time fix rates, and enhance productivity.

According to Paul Dillon, Managing Director, SPI, ‘We believe that this new system, in combination with our long standing reputation for quality, performance, and professionalism will ensure that we will continue to lead our industry, whilst retaining our traditional core values’.

With safety a paramount consideration for gas servicing, the system will also enable SPI to reduce the time required to issue CP12 gas safety certificates, the legislatively required documentation to prove gas appliances have been checked and conform to required standards.

At the same time the system reduces the potential for any data entry errors, whilst providing the management team detailed visibility of workforce activity against schedules and commitments, enabling them to pre-empt issues before they become problems.

Colin MacAdam, Commercial Director, Cognito comments, ‘We are pleased to be working with Maxima to deliver this solution to SPI.  With a proven track record in the implementation of mobility solutions in the gas maintenance sector, we are confident that we will help SPI to continue to exceed its customers’ expectations and deliver improved results.”

Following a recent investment by Lyceum Capital, SPI is now embarked on an ambitious expansion programme to further extend both its range of services and geographical coverage. SPI believes that a customer-focused approach, working in partnership with its clients, is the key to delivering the best value service available.