It is using the impactRESPONSE Enterprise Edition system from Impact Applications, to beef up its management information, increased visibility of  performance as well as make its business and supply chain more efficient.

PMS is using the system across 1,200 managed properties in Canning Town in East London.  If successful it plans to roll the solution out across its organisation and subcontractor supply chain in 2007.

PMS provides management, consultancy and maintenance services for the social housing market. It is looking to replace its in-house job management system, with a mobile communications based system capable of supporting its growth.

Kevin McCarthy, managing director at Pinnacle Maintenance Services, said: ‘Though our existing system provided a good overview of jobs in progress, it lacked a mobile interface. This meant that we didn’t always have full visibility of our direct labour force, or the status of a particular repair. It also meant that information would sometimes fall between our back-office management systems and our subcontractors. With today’s reporting requirements and with our stated business objective being to provide the highest quality social housing, we decided to embark upon a project that would enable us to improve communication across our extended organisation, and deliver enhanced management and KPI information.’

In the pilot PMS has provided six field operatives servicing Canning Town with web-enabled PDAs which have a constant internet link. Managers have full visibility of the work required at each property and an accurate account of how much time was spent and which materials were used on each job. This is expected to lead to ‘improved resource utilisation and an improved customer experience’.