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Editorial
EDITOR'S UPDATE
Preparations are now taking shape for SME09, the industry's most important exhibition
FEATURE OF THE MONTH
Effective distribution of parts could be the difference between success and failure
What's New
Customer event draws impressive attendance - ClickSoftware recently held a two-day event at London’s Twickenham Stadium that drew attendance from...
Council used updated software to improve its location data - East Ayrshire Council has implemented a solution to synchronise data and improve customer service de...
Ongoing investment sees purchase of new mobile communications solution - Locators, an independent provider of forklift trucks and storage equipment, implemented a mobile com...
Daikin upgrades its service operation with new service management solution - Daikin Airconditioning UK has announced the implementation of a new service management solution to o...
Features
New features and exhibitors at Service Management Expo 2009 - The organiser of Service Management Expo, which will run over 22nd and 23rd September at the NEC, ha...
Martin Summerhayes, Fujitsu head of strategy and business change - Having worked in all areas of service in his 23 year career, Martin Summerhayes has seen the best an...
Kwik-Fit mobile tyre fitting operation leads the field through mobility adoption - Kwik-Fit has developed a personalised tyre fitting service, using mobile communications to improve i...
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Logistics & Inventory Management

 Exhibitors 
Solarvista ™ Software
Tesseract
ByBox Field Support distribution services
Hamilton Hall Consultants Limited
 Industry News 
Customer event draws impressive attendance
Daikin upgrades its service operation with new service management solution
Norwich Union aims for improved field service efficiency with scheduling solution
Rapid expansion of service operation drives need for new service management system
Royal Sun Alliance implements centralised service management solution
More >>
 Features 
Laying foundations to achieve the best results from scheduling systems
Service parts pricing: delivering value across the entire field service chain
Making sure the right part is in the right place at the right time
Turning the traditional view of asset management on its head
Technology advances help to expand service management systems
More >>
 Exhibitor News 
Gambro ensure faster and more reliable communication
DX Group selects Cognito
Hamilton Hall has just signed up an order for Daikin ( www.daikin.com) a global Air-Conditioning Company whose head office is in Japan.
Premier status in Motorola's PartnerSelect program
Cognito awarded Microsoft Gold partner Status
More >>
 White Papers 
Enabling continuous improvement in service delivery
Implementing Scheduling
The Principles of Scheduling
Tracking
Enterprise Application Integration
More >>
 Case Studies 
Weblight Ltd
DMA Maintenance
Peterborough City Council
Swale Heating
Dudley Metropolitan Borough Council
More >>
 Commentary 
New technology and improved work practices for service managers
Comment: The project triple jump
Comment: Peak Performance
Comment: Making your mark with benchmarking
Comment: Business is business – it’s nothing personal
More >>
 Multimedia 
Mobilising asset management on the Tube
Putting the theory of a lead logistics partnership into successful practice
Why an integrated service management system pays dividends
How Ericsson's Managed Services business is leveraging workforce management
The case for RFID in service logistics
More >>

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