Telent has snapped up a multimillion-pound, three-year contract to support telecom giant Colt’s customers’ telecommunications and IT infrastructure in Germany.
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Success with UK contract leads to expansion into Europe.
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The contract follows a similar agreement signed in May with Colt for the UK, which has resulted in Telent engineers working successfully alongside Colt engineers since June. Colt is a leading European provider of business communications. It owns and operates a 13-country, 20,000km network that includes metropolitan area networks in 32 European cities with direct fibre connections into 14,000 buildings and 16 Colt data centres,
The deal will take effect from 1 October. As in the UK, Telent in Germany will employ engineers from Colt alongside its own field engineers. The team will plan, install, support and maintain
customer communications systems across networking platforms such as IP, Ethernet and SDH.
Telent will play a key role in handling calls and dispatching engineers to network faults anywhere in Germany. The deal will enable Colt to provide faster installation to its customers in Germany, as well as the application of industry best practice and improved out-of-hours service delivery.
‘We have a well-earned reputation for providing our customers with secure and reliable data, voice and managed services, and we needed a service provider who could maintain our very high quality standards. With Telent we have found a partner where service excellence is everything,’ said Richard Oosterom, managing director of Colt in Germany. ‘Based on our experience with Telent in the UK, we believe that together we will be able to provide the highest levels of service to our
customers, whilst meeting our own operational targets in the German market.’
Telent CEO Mark Plato said: ‘We’re delighted Colt has confirmed its confidence in Telent, following the contract signed this year in the UK. This new award will not only strengthen Telent’s reputation as an expert in providing critical telecommunications support from the initial planning stages through to maintenance, it will open up strategic opportunities for the growth of our German business. We look forward to working closely with Colt in Germany. No doubt our positive experience in the UK will be mirrored here.’
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