This latest release of Richmond SupportDesk v6.61 System allows administrators to review ‘which items impact on team resources for future activities, change requests, holidays and closed days’. Users are also made aware of potential conflicts with an engineer’s existing schedule so that alternative arrangements can be made.

IT staff are able to display and keep a track of recorded activity and tasks in their Microsoft Outlook Calendar, ensuring 'that key service desk tasks are not forgotten, remain visible and are not double booked'.

‘Effective IT support is a key business driver, helping increase company performance while improving customer services. The enhanced functionality of Richmond Systems SupportDesk v6.61 demonstrates our commitment to service desk staff and the role they play as a strategic company support,’ said Eric Wright, managing director at Richmond Systems.

‘IT support staff face huge demands on a daily basis, yet often have limited resources. This can leave office workers attempting to fix problems themselves. Support desk software must be able to help teams use their time more effectively and avoid wasting precious time and money,’ he added.