Home | Register |Industry News |Features |Exhibitor News |Case Studies |White Papers |Multimedia |Commentary
Enter your keywords for the products, solutions or companies required to access a range of relevant content from across the site.
Search
Environmental award assisted by fleet management project - The Green Organisation awarded its Silver Green Apple Award to GSH Group, the international faciliti...
Managing director appointed for in-night delivery business - DX Group has announced the appointment of Ian Cummings as managing director for its Business Direct ...
New premises signals positive start to New Year for mobile software supplier - The New Year has opened on a positive note for 2ergo, the supplier of mobile enabling technology, wi...
Forum announced for mobile computer users - The Mobile Computer User’s Group (MCUG) has announced that it will be holding an industry forum in M...
Seeing the bigger picture of the service management arena - Understanding how business works and its various dynamics has helped John Mackrell to use the servic...
Latest Service Management mobile communications survey results - The latest results in the ongoing Service Management survey of the industry’s attitude toward mobile...
Service managers in mobile communications debate - The latest Service Management round table event, held in association with Sybase iAnywhere, provided...
Should engineers arrange their own work schedule?

Yes

No

2e2 pushes the envelope's edge with solutions contract win

IT services organisation 2e2 has secured a five year contract from car parking services company VINCI Park UK in a deal that validates 2e2’s strategy to bring all the separate companies in the group under a single brand.

Founded in 2002, 2e2 has developed with a mix of organic growth and targeted acquisition, but during that time, 2e2 had always been what chief executive Terry Burt described as an "envelope brand", taking advantage of the brand equity that came with each of its acquisitions.  In 2006, that strategy made way for a re-branding, with group companies such as networking communications specialist Prime Business Solutions, IT services company Norsk Data and data management specialist TriSys coming together under the 2e2 identity, a single entity that made it easier to deliver a more complete and integrated solution.  A part of this integration has been the launch of a new managed services centre at Newbury which provides a focal point for service delivery.

The £1.7 million contract with VINCI Park, which follows a five month tender process, includes the provision of helpdesk, hardware and software support as well as remote management and is anticipated to immediately deliver 15 per cent operational savings - a figure which is expected to rise following a technology refresh and once call escalation and handling  processes have been improved.

'We continually strive to provide our customers with the best possible service through expertise, innovation and agility and the managed services offering is evidence of our continued commitment,' said Terry Burt.  'We are delighted to have been awarded the VINCI contract and we are looking forward to working closely with them to support their business growth', Burt added.

Article Details
Author: Nigel Honeyman
Date: 30/1/07
Article Options
Add a comment to this article

 Exhibitors 
Solarvista ™ Software
 Industry News 
Serving the educational sector with ‘future proof’ solution
Cheaper phone charges for field service companies' call centres
Online interactive service provides remote fixing capability
Field service efficiency key to company growth
Messaging service will improve appointment efficiency
More >>
 Features 
IT field service supplier's latest mobile communication upgrade
Restructuring of field service teams raises performance levels
Senior service: Chris Farnath, director of services, Aspect Software
Interview with Graham Mills, field service director for Linetex-ATM
Knowledge management essential for field service remote fixing
More >>
 Exhibitor News 
Canute Group transforms Engineering Division with Tranman Service Management
Bioquell choose the IRIS Service Director to manage field service operation
Destiny CEO wins Ernst & Young top entrepreneur award
Pervasic announces MobileOne Accelerator Asset Management for field-based asset collection and service management
NetMotion Wireless Mobile VPN Releases Support for Windows Vista
More >>
 White Papers 
Support implementation of ITIL-based processes with a unified approach to managing assets and services.
Driving innovation: the expanding role of service management.
White Paper: Implementing performance improvement for field service operations
NetMotion Mobility XE Scalability, load balancing and failover
The Invisible Barrier to growth
More >>
 Case Studies 
Motorola Case Study
Balfour Beatty Utilities Case Study
Trican increases field worker productivity with Mobility XE
Case Study: G4S locks in to service optimisation
Employers - Watch out for tax increases on private use of company vans
More >>
 Commentary 
Comment: Making your mark with benchmarking
Comment: Culture shock for AFSMI?
Comment: Suffer the little children
Comment: Mobility to continue to drive the service business
Comment: Is team building back in fashion?
More >>
 Multimedia 
Mobilising the workforce - extending the office boundary
Putting the theory of a lead logistics partnership into successful practice
Enhance your service delivery capability: Working to transition to a new operational model
How innovative data capture can create a market differentiator
Committed to service excellence - but at what cost?
More >>
 Members' Area Login
Username
Password
Software Solutions
Here exhibitors offer a vast array of systems to automate all areas of the service operation including management systems, scheduling, CRM and web based solutions.
Mobile Communications
Identify suppliers who can provide voice and/or data systems, portable and ruggedised computers, tracking solutions and integration services.
Field Service
Find exhibitors to help your logistics and inventory management, call handling, recycling and waste disposal.
Internet Marketing
Channels: Vehicle Location Tracking (GPS) |Call Centre & Helpdesk Hardware |Call Centre & Helpdesk Software |Courier Services |CRM & eCRM |Customer Product Training |eProcurement & Supply Chain Management |Enterprise Resource Planning (ERP) |eService, eSupport & eFulfilment |IT Services & Support |Facilities & Asset Management |Logistics Management |Multi-Vendor Service Provision (MVPS) |Outsourcing |Helpdesk & Support |Mobile Communications Hardware |Mobile Communications Software |Parts Distribution |Process & Re-Engineering Consultancy |Project Management & Implementation Planning |Ruggedised Field Computers & Hand Held Terminals |Sales Force Automation (SFA) |Service Chain Optimisation Software |Storage Services |Vehicle Routing & Scheduling Software |Testing, Measurement & Reporting Solutions |Third Party Spares, Repairs & Refurbishment |Tools, Casing & Racking Systems |Vehicle Fitting, Leasing & Equipment |Wireless Products, Services & Solutions |Workshop & Repair Centre Solutions |
192.168.1.147 | 10