Home | Register |Industry News |Features |Exhibitor News |Case Studies |White Papers |Multimedia |Commentary
Enter your keywords for the products, solutions or companies required to access a range of relevant content from across the site.
Search
Service supplier benefits from council’s outsourcing - Pitney Bowes Management Services (PBMS) was recently awarded a contract worth £1.2m contract by Buck...
Environmental award assisted by fleet management project - The Green Organisation awarded its Silver Green Apple Award to GSH Group, the international faciliti...
Managing director appointed for in-night delivery business - DX Group has announced the appointment of Ian Cummings as managing director for its Business Direct ...
Forum announced for mobile computer users - The Mobile Computer User’s Group (MCUG) has announced that it will be holding an industry forum in M...
Seeing the bigger picture of the service management arena - Understanding how business works and its various dynamics has helped John Mackrell to use the servic...
Latest Service Management mobile communications survey results - The latest results in the ongoing Service Management survey of the industry’s attitude toward mobile...
Service managers in mobile communications debate - The latest Service Management round table event, held in association with Sybase iAnywhere, provided...
Should engineers arrange their own work schedule?

Yes

No

Centring excellence

Dutch software company sets out future plans

Struggling Netherlands based IT services and support company Getronics has announced seven global centres of excellence to support its new portfolio as part of its recovery strategy.

Its Network and Desktop Outsourcing centre, which will handle areas such managed services desk, desktop services, network services, asset management, remote systems management, data centre services and technology deployment.  It will be based in north America.

The other centres are Server and Network Integration (to be hosed in the UK), Application Integration and Management, Storage, Security, Converged Communications, Mobility and Enterprise Content Management. Each centre will be run by a global director.

Getronics chief executive Klaas Wagenaar said: 'This new focused portfolio is at the heart of the company's strategy. It allows us to present a broader and more coherent range of higher value services to our clients alongside our core Network and Desktop Outsourcing Business. We see this as an essential part of our framework for profitable growth.'

The company has wrestled with many problems many stemming from rapid growth by acquisition including Wang as well as some clashes within the senior management.  It is growing in confidence that it is emerging from the problems.

Stuart Appleton, senior vice president strategy and communication, said: 'Over the past months we have put the people, the processes and the tools in place.  With this new portfolio we will put our skills to work where the market will value them most.'

We can now offer best in class ICT solutions and services based upon our core competences. Our aim is to remain to be the long term trusted ICT partner for major organisations in the geographies in which the company operates.

Also this week, Gerard Schiebroek has been promoted to vice president of its Getronics' Global Service Centre activities for Europe and the Middle East. He will report directly to the Getronics board member Kevin Roche.

Article Details
Author:
Date: 28/10/04
Article Options
Add a comment to this article

 Exhibitors 
Solarvista ™ Software
 Industry News 
Serving the educational sector with ‘future proof’ solution
Cheaper phone charges for field service companies' call centres
Online interactive service provides remote fixing capability
Field service efficiency key to company growth
Messaging service will improve appointment efficiency
More >>
 Features 
IT field service supplier's latest mobile communication upgrade
Restructuring of field service teams raises performance levels
Senior service: Chris Farnath, director of services, Aspect Software
Interview with Graham Mills, field service director for Linetex-ATM
Knowledge management essential for field service remote fixing
More >>
 Exhibitor News 
Canute Group transforms Engineering Division with Tranman Service Management
Bioquell choose the IRIS Service Director to manage field service operation
Destiny CEO wins Ernst & Young top entrepreneur award
Pervasic announces MobileOne Accelerator Asset Management for field-based asset collection and service management
NetMotion Wireless Mobile VPN Releases Support for Windows Vista
More >>
 White Papers 
Support implementation of ITIL-based processes with a unified approach to managing assets and services.
Driving innovation: the expanding role of service management.
White Paper: Implementing performance improvement for field service operations
NetMotion Mobility XE Scalability, load balancing and failover
The Invisible Barrier to growth
More >>
 Case Studies 
Motorola Case Study
Balfour Beatty Utilities Case Study
Trican increases field worker productivity with Mobility XE
Case Study: G4S locks in to service optimisation
Employers - Watch out for tax increases on private use of company vans
More >>
 Commentary 
Comment: Making your mark with benchmarking
Comment: Culture shock for AFSMI?
Comment: Suffer the little children
Comment: Mobility to continue to drive the service business
Comment: Is team building back in fashion?
More >>
 Multimedia 
Mobilising the workforce - extending the office boundary
Putting the theory of a lead logistics partnership into successful practice
Enhance your service delivery capability: Working to transition to a new operational model
How innovative data capture can create a market differentiator
Committed to service excellence - but at what cost?
More >>
 Members' Area Login
Username
Password
Software Solutions
Here exhibitors offer a vast array of systems to automate all areas of the service operation including management systems, scheduling, CRM and web based solutions.
Mobile Communications
Identify suppliers who can provide voice and/or data systems, portable and ruggedised computers, tracking solutions and integration services.
Field Service
Find exhibitors to help your logistics and inventory management, call handling, recycling and waste disposal.
Internet Marketing
Channels: Vehicle Location Tracking (GPS) |Call Centre & Helpdesk Hardware |Call Centre & Helpdesk Software |Courier Services |CRM & eCRM |Customer Product Training |eProcurement & Supply Chain Management |Enterprise Resource Planning (ERP) |eService, eSupport & eFulfilment |IT Services & Support |Facilities & Asset Management |Logistics Management |Multi-Vendor Service Provision (MVPS) |Outsourcing |Helpdesk & Support |Mobile Communications Hardware |Mobile Communications Software |Parts Distribution |Process & Re-Engineering Consultancy |Project Management & Implementation Planning |Ruggedised Field Computers & Hand Held Terminals |Sales Force Automation (SFA) |Service Chain Optimisation Software |Storage Services |Vehicle Routing & Scheduling Software |Testing, Measurement & Reporting Solutions |Third Party Spares, Repairs & Refurbishment |Tools, Casing & Racking Systems |Vehicle Fitting, Leasing & Equipment |Wireless Products, Services & Solutions |Workshop & Repair Centre Solutions |
192.168.1.147 | 10