Service management systems designer, Peregrine, has introduced ITSM journalists to its newest product, Service Alignment, which is designed to help large organisations calibrate their IT services to changing business unit and departmental needs. Other features of the new system include automation of change requests and the leveraging of business intelligence capabilities to analyse and report the business value of IT services.

Peregrine claims that its new software helps business IT teams implement customer-focused service level management processes that match IT resources with negotiated service level agreements (SLAs), improve IT responsiveness to emerging business needs and communicate IT service performance in business terms.

Using Service Alignment, Peregrine claims that a business IT team can combine information from IT service processes and external data sources to produce business-oriented reports on topics such as the economic impact of SLA failures and service contract cost analysis.

The solution's real-time analysis, queries and reports yield important insights into IT service trends and performance drivers.

Craig Macdonald, Peregrine's vice president, told SM365 that its customers had been telling it that once they had established and gained firm control of their services, aligning IT activities with constantly changing departmental needs becomes their principal challenge.

'Our product gives IT teams the combination of an Active CMDB with business intelligence, allowing them to make accurate decisions regarding business-critical issues,' he added.