EUROPIPE GmbH has installed the Help Desk and IT Service Management (ITSM) solution at its offices at Muelheim an der Ruhr to manage its customers' individual requirements. Around three-quarters of the world's traded natural gas is transported through pipelines. A large proportion of this flows down pipes made by EUROPIPE, jointly owned by Salzgitter AG/Mannesmannroehren-Werke AG and AG der Dillinger Huettenwerke.
The company and its predecessors have manufactured more than 30 million tonnes of large-diameter pipe - enough to circle the earth twice. Based at Ratingen, Germany, it has mills in Germany, France and USA (Berg Steel Pipe Corp.). EUROPIPE's projects include a 4,200 km pipeline in China to take 12 billion cubic metres of natural gas a year to Shanghai, a 1,400 km pipeline connecting the Asgard field far off the Norwegian coast with Emden in Germany, a 4,400 km pipeline linking the Siberian peninsula of Jamal with Frankfurt an der Oder, a pipeline across the Gulf of Mexico, and the Trans Maghreb pipeline which takes 8 billion cubic metres of gas a year from Algeria to France. Axios Systems, which has its German offices in Munich, was selected as the ITSM supplier because of product performance and assyst's conformity with the IT Infrastructure Library (ITIL), a set of guidelines for Best Practice in ITSM. The system will run on an Oracle database and SUN Solaris 8 server. 'We are particularly delighted to have been entrusted with this business by a company at the leading edge of technology for distributing energy around the globe,' said Martina Heininger, marketing manager of Axios Systems GmbH. 'assyst will give EUROPIPE greater control of its IT assets and help it to manage and control its IT services and support effectively.' |
