IT Services & Support - Service Management

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Editorial

EDITOR'S UPDATE
Service Management 2.0 LinkedIn group now open to everyone in the field service industry

FEATURE OF THE MONTH

SCL has invested wisely in technology and processes and is now looking to reap the benefits

What's New

Highways Agency fleet management deal announced - The Highways Agency has announced it has appointed support services company VT Group to supply, mana...

Hand held devices help Gwynedd Council to improve lighting services - The use of PDAs by electricians employed by Gwynedd Council is improving efficiency in the reporting...

Customisable hand-held computer includes flash for improved image capture - Mobexx recently announced the inclusion of the Xenon flash-equipped 2T Hydrus Luna within its range ...

New deal sees mobile management platform added to rugged computers - Rugged device manufacturer Getac UK has announce that it entered into a new alliance with mobile man...

Features

Senior service: Hylton Cruickshank, operations director, FSG - Hylton Cruickshank studied in South Africa, gaining a National Diploma in Building Surveying. Having...

Ongoing focus on driving efficiency pays dividends for a&o systems - Everyone knows that business success is based on a number of factors working in harmony and our case...

Training of field service engineers is vital to create multi-skilled workforces - If trading conditions continue to prove difficult, many companies will find it problematic to consid...

365 Show News

Capita releases case study: how to customise public sector field service management system to boost productivity -

Psion Teklogix Unveils NEO – the Newest Channel-Centric Pocket-Sized Handheld Computer Positions Psion Teklogix for the Light Industrial and Retail Mobile Computing Markets -

Aspective and ClickSoftware announce strategic partnership -

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IT Services & Support

Welcome to the IT Services & Support channel of the Service Management 365 exhibition. In this channel you will find IT Services & Support solution providers and information such as news, articles and seminars.

Service management is the new philosophy of IT delivery and today the focus is on managing end-to-end services rather than individual technologies. With the growth of standards such as the IT Infrastructure Library (ITIL), the IT department is able manage individual components of the overall infrastructure, which in turn enables it to enhance service delivery rather than simply fixing problems.



		Exhibitors

Solarvista ™ Software



		Industry News

	Acquisitions strengthen support and mobile communications options
	Network adaptors introduced to improve monitoring and analysis
	Call volume reduction follows improved operational clarity
	Integration of satellite navigation with back office processes
	Bespoke platform helps Nilfisk to improve communications in the field

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		Features

	Ongoing focus on driving efficiency pays dividends for a&o systems
	Does Business Process Automation lead to Customer Alienation?
	IT field service supplier's latest mobile communication upgrade
	Restructuring of field service teams raises performance levels
	Senior service: Chris Farnath, director of services, Aspect Software

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		Exhibitor News

	Evaluation based on Completeness of Vision and Ability to Execute
	Software as a Service and Subscription Service
	Canute Group transforms Engineering Division with Tranman Service Management
	Bioquell choose the IRIS Service Director to manage field service operation
	Destiny CEO wins Ernst & Young top entrepreneur award

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		White Papers

	Improving data collection and management processes at University of Bristol
	Support implementation of ITIL-based processes with a unified approach to managing assets and services.
	Driving innovation: the expanding role of service management.
	White Paper: Implementing performance improvement for field service operations
	NetMotion Mobility XE Scalability, load balancing and failover

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		Case Studies

	Innserve keeps UK beer flowing and processes jobs 50 per cent faster with Vodafone solution
	G4S raises productivity and lowers costs with Vodafone mobile workforce solution
	Vodafone helps energy supplier fuel 18 per cent efficiency rise in field work
	Water company increases productivity by up to 40 per cent with mobile workforce management solution
	Northgate cuts costs and increases revenue with Vodafone workforce management solution

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		Commentary

	Comment: Making your mark with benchmarking
	Comment: Culture shock for AFSMI?
	Comment: Suffer the little children
	Comment: Mobility to continue to drive the service business
	Comment: Is team building back in fashion?

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		Multimedia

	Mobilising the workforce - extending the office boundary
	Putting the theory of a lead logistics partnership into successful practice
	Enhance your service delivery capability: Working to transition to a new operational model
	How innovative data capture can create a market differentiator
	Committed to service excellence - but at what cost?

More >>

IT Services & Support Sitemap

Exhibitors

Software Solutions
Here exhibitors offer a vast array of systems to automate all areas of the service operation including management systems, scheduling, CRM and web based solutions.

Mobile Communications
Identify suppliers who can provide voice and/or data systems, portable and ruggedised computers, tracking solutions and integration services.

Field Service
Find exhibitors to help your logistics and inventory management, call handling, recycling and waste disposal.

Partners & Sponsors

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