Service, facilities and asset management company, Peregrine Systems, has announced that T-Systems, a worldwide IT service division of Deutsche Telekom, has begun implementing its AssetCenter product as part of a long term service management IT roll-out.

Within the Deutsche Telekom group, T-Systems is responsible for serving major business accounts, and employs some 42,000 staff in more than 20 countries. In 2002, the subsidiary generated 10.5bn euros in sales. Its services encompass all levels of the information and communications technology, spanning from ICT infrastructure and ICT solutions, up to and including business process management.

For several years, T-Systems has been using Peregrine product, ServiceCenter, to repair and document incidents as well as validate infrastructure modifications. Necessary technical information is automatically added to the system through the use of automated discovery products, minimising the need for manual work, as well as validating complex infrastructure modifications, Peregrine says.

T-Systems is now implementing AssetCenter to bring together technical and financial data and gradually link or replace older systems in the service provider's IT infrastructure. With increased use of interfaces to systems management, Peregrine predict that T-Systems will see a reduction in the effort it has to make when maintaining uniform data quality in the configuration management database.

Michael Heib, line information officer at T-Systems' Global Computing Factory, says that ever-increasing complexity is always posing new challenges. ‘Peregrine's ServiceCenter and AssetCenter help us by supporting internal processes,’ he added.