The agreement will see SAP resell ClickSoftware’s ServiceOptimization Suite as the SAP Workforce Scheduling and Optimization application by ClickSoftware, offered to customers seeking to optimise their mobile service workforce through automated real-time decision-making. The new solution - based on ClickSchedule 7.5, which has achieved ‘powered by SAP NetWeaver’ status - will complement the workforce planning and scheduling capabilities of SAP’s ERP and CRM applications for field-service management and enterprise asset management, incorporating real-time optimised scheduling, maintenance scheduling, customer-demand forecasting, shift/roster planning and business analytics, designed to increase productivity, reduce costs, support growth and strengthen customer relationships. The two companies state that they have a growing number of customers, including Anglian Water Services, Bosch, Philips Healthcare and Siemens Power. Chris Boucher, Anglian Water CIO, said: ‘By integrating solutions from SAP and ClickSoftware and centralising our operational scheduling functions, we have radically changed the way we work at Anglian Water. ‘The real-time visibility of a customer’s history coupled with a consistent approach to managing our workloads has not only provided better customer service, but also enables more proactive and sustainable management of our assets.’ ‘SAP and ClickSoftware will deliver real bottom-line value to customers within multiple industries across North America, Europe and Asia Pacific,’ said Dr Moshe BenBassat, chairman and CEO, ClickSoftware. ‘We have been positioning our solutions together with SAP software for many years and take great pride in the integration of our solutions and in the value that our customers realise from our powerful partnership. ‘Under the new agreement, SAP’s sales force will now have ClickSoftware’s products on its price list and can offer it to SAP’s customers. This will enable customers to license a comprehensive, integrated mobile workforce optimization software solution from a single source.’ Tobias Dosch, senior vice president, Suite Solution Management, SAP, said: ‘There is growing demand in the market for more comprehensive field service management that incorporates decision support and optimization. Our relationship with ClickSoftware is a prime example of how SAP meets specific customer needs by leveraging our partner ecosystem to complement and extend SAP solution offerings. ‘We are pleased to expand our relationship with ClickSoftware to bring this important capability to our customers, further increasing the value derived from investments in SAP solutions.’ Dr Moshe BenBassat and Darryl Gray, senior director of Emerging Business, Global Software and Technology Partners Division for SAP, will participate in a podcast to discuss the agreement and its effect on customers: http://www.clicksoftware.com/video/SAP-9-09-08-FINAL.mp3 |
