Enterprise Resource Planning (ERP) - Service Management

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Service suppliers that remain alert will be the ones that continue to win new business

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Responses to the question of whether rugged or non-rugged devices should be used for field service delivery

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New premises signals positive start to New Year for mobile software supplier - The New Year has opened on a positive note for 2ergo, the supplier of mobile enabling technology, wi...

Outsourcing of services provides new business for equipment support supplier - A three year contract was recently granted to Qcom to provide after-sales customer support for barco...

Forum announced for mobile computer users - The Mobile Computer User’s Group (MCUG) has announced that it will be holding an industry forum in M...

Vehicle tracking tool chosen for improved reporting and compliance - Civil engineering contractor Dyer & Butler has recently announced that it has updated its vehicle tr...

Features

Latest Service Management mobile communications survey results - The latest results in the ongoing Service Management survey of the industry’s attitude toward mobile...

Service managers in mobile communications debate - The latest Service Management round table event, held in association with Sybase iAnywhere, provided...

Benefits of mobile communications improve council's field operations - North Lanarkshire has recognised the importance of mobile technology to improve delivery of health a...

365 Show News

Psion Teklogix Unveils NEO – the Newest Channel-Centric Pocket-Sized Handheld Computer Positions Psion Teklogix for the Light Industrial and Retail Mobile Computing Markets -

NetMotion Wireless Simplifies Mobile Utility Operations for Ameren -

Aspective and ClickSoftware announce strategic partnership -

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Geac officially moves home

Golden Gate Capital, the US-based acquisitive private equity firm, has completed its takeover of service management software firm Geac Computer

Under it news parental wing, Geac has been divided into two Golden Gate Capital operations: Infor will manage its service and enterprise resource planning (ERP) software business including BlueStream and System21. Infor has more than 2,800 employees in 50 offices around the world and supports approximately 19,500 customers in more than 70 countries. It now claims to be the largest provider of enterprise software focused on the manufacturing and distribution industries.

Golden Gate Capital is based in California and is holds some $2.5 billion of capital under its management.

Article Details
Author:	SM 365 staff
Date:	16/03/06

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		Exhibitors

Solarvista ™ Software



		Industry News

	Global reseller deal announced to combine enterprise management with scheduling
	Service management system helps combat property slump
	Reducing paper work for field service teams
	Reducing testing time to speed field service calls
	Ongoing growth for field service supplier

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		Features

	Understanding continual service improvement
	Lighting maintenance company's success with service management system
	When should field service companies choose fully automated systems?
	Local authorities increase their focus on managing their service operations
	Service coming in from the cold

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		Exhibitor News

	Environment Agency Selects ClickSoftware for Optimized Mobile Workforce Management
	Mid-size firms lag larger counterparts in service efficiency
	Aspective and ClickSoftware announce strategic partnership
	Green Beacon Solutions and ClickSoftware Announce Partnership to Deliver Mobile Workforce CRM Solution for Mid-Size Companies
	ClickSoftwares Mid-Market Move Gathers Momentum

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		White Papers

	Delivering High Quality Service and Profitable, Sustained Growth: Achieving the Impossible Dream?
	Winning with Integrated Warranty Management: Managing the Pulse of Product Quality and Performance
	Making Money via Mobile Field Services
	Driving Service Revenue
	Astea White Papers

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		Case Studies

	Direct Energy Increase Competitive Advantage with ClickSoftware
	Momote Builds Rapido Mobile Application Within Weeks Providing Laddaw Customers With “Distribution Centres In Their Pockets”
	Don't Tolerate Field Service Inefficiencies
	Innovating the Field
	Astea Case Studies

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		Commentary

	New technology and improved work practices for service managers
	Comment: Peak Performance
	Comment: Making your mark with benchmarking
	Comment: Business is business – it’s nothing personal
	Comment: Mobility to continue to drive the service business

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		Multimedia

	Mobilising the workforce - extending the office boundary
	Mobilising asset management on the Tube
	Putting the theory of a lead logistics partnership into successful practice
	Why an integrated service management system pays dividends
	How Ericsson's Managed Services business is leveraging workforce management

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Exhibitors

Software Solutions
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Mobile Communications
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Field Service
Find exhibitors to help your logistics and inventory management, call handling, recycling and waste disposal.

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