The pair will combine their solutions.  Axeda DRM, which monitors equipment in the field and flags up operational problems, will supply real-time diagnostic data to Astea Alliance, the field service and inventory management system, which will bring the right people and parts to address the problem.  By allowing equipment in the field to alert for potential problems it is hoped to increase its uptime and improve first-call resolution. 

‘As the service arena grows more complex, companies committed to achieving service excellence require a comprehensive solution that delivers results,’ said Brian Anderson, vice president of marketing at Axeda. ‘With Astea, we’re offering everything companies need to deliver an outstanding customer service experience.’

‘We’re committed to delivering total service lifecycle management support for our customers,’ said Frank Fesnak, vice president, strategic alliances, Astea.  ‘Partnering with Axeda gives our customers seamless access to an advanced solution that provides immense insight into products deployed in the field.’