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Editorial
EDITOR'S UPDATE
Service Management 2.0 LinkedIn group now open to everyone in the field service industry
FEATURE OF THE MONTH
SCL has invested wisely in technology and processes and is now looking to reap the benefits
What's New
Highways Agency fleet management deal announced - The Highways Agency has announced it has appointed support services company VT Group to supply, mana...
Hand held devices help Gwynedd Council to improve lighting services - The use of PDAs by electricians employed by Gwynedd Council is improving efficiency in the reporting...
Customisable hand-held computer includes flash for improved image capture - Mobexx recently announced the inclusion of the Xenon flash-equipped 2T Hydrus Luna within its range ...
New deal sees mobile management platform added to rugged computers - Rugged device manufacturer Getac UK has announce that it entered into a new alliance with mobile man...
Features
Senior service: Hylton Cruickshank, operations director, FSG - Hylton Cruickshank studied in South Africa, gaining a National Diploma in Building Surveying. Having...
Ongoing focus on driving efficiency pays dividends for a&o systems - Everyone knows that business success is based on a number of factors working in harmony and our case...
Training of field service engineers is vital to create multi-skilled workforces - If trading conditions continue to prove difficult, many companies will find it problematic to consid...
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Diagnostics & Testing Equipment

 Exhibitors 
Solarvista ™ Software
 Industry News 
New deal sees mobile management platform added to rugged computers
Remote diagnostics and fault management for enterprise printing devices
Range of rugged vehicle-mounted PCs sees new versions added
Repair service launched as add-on to stock optimisation
Multi-touch screen technology launched to allow operation by glove wearers
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 Features 
Technology and processes combine to help SCL expand
Interview with Interserve commercial managing director
Service parts pricing: delivering value across the entire field service chain
Spotlight on service management within the social housing sector
Focus on service management in the social housing sector
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 Exhibitor News 
BYBOX TRANSFORMS NEXT DAY PARTS DELIVERY
BYBOX EXPANDS INTO THE REPUBLIC OF IRELAND
BYBOX PUTS ITS BEST FOOT FORWARD IN FOUR FIGURE FUND RAISING FOOTBALL MATCH FOR ZOE’S PLACE
ByBox solution helps track £1 million of supply chain parts
Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits
More >>
 White Papers 
Rugged or Non Rugged!
Astea White Papers
NetMotion Mobility XE Scalability, load balancing and failover
Granular management of wireless bandwidth, security and mobile productivity through Policy
VPNs: One Size Doesn’t Fit All Selecting the Right Secure Remote Access Solution for Your Mobile Workforce
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 Case Studies 
Cold calling
Daikin upgrades its service operation
Highlander
PHOTO-ME
Steve Downton of Downton Service Management Consultants Ltd
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 Commentary 
Comment: Making your mark with benchmarking
Comment: Mobility to continue to drive the service business
Comment: Back to the glory days?
Comment: Learning from experience
Comment: Changing times, exciting times
More >>
 Multimedia 
Mobilising the workforce - extending the office boundary
Mobilising asset management on the Tube
How innovative data capture can create a market differentiator
Case study: Service Lifecycle Management
Creating an efficient structure for field resource management
More >>

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