Diagnostics & Testing Equipment - Service Management

Software Solutions
	Browser-based Service Solution
	Business Analytics
	Contract SLA & Warranty Management
	CRM
	Enterprise Resource Planning (ERP)
	eService
	Facilities & Asset Management
	IT Services & Support
	Scheduling Software
	Service Management Software

Mobile Communications
	Data Capture Barcoding & RFID
	Handheld Terminals & PDAs
	Mobile Communications Software
	Mobile Hardware & Accessories
	Mobile Integrators
	Mobile Network Operators
	Routing & Mapping Software
	Rugged Field Computers
	Vehicle Tracking & Fleet Management

Field Service Support
	Call Centre & Helpdesk Solutions
	Consultants
	Diagnostics & Testing Equipment
	Drop Boxes & Secure Collection Locations
	Electronic Waste Disposal & Recycling
	Logistics & Inventory Management
	Multi-Vendor Service Provision (MVPS)
	Parts Distribution
	Third Party Spares & Repairs
	Training & Recruitment
	Vehicle Leasing, Fitting & Racking
	Workshop & Repair Centre Solutions

	Solarvista ™ Software
	Business Analysis

	Servicing the CERN Hadron particle accelerator
	Updated functionality for online facilities maintenance pest control
	Offshore field service operation for cable installation barge
	Extremely rugged compact hand held computer announced
	BSkyB places major order for compact, rugged devices

	Communications service management company spreads its wings
	RAC 'always there' to fit insurer’s black boxes
	Service coming in from the cold
	Where process and technology meet people
	ByBox staff and Customer to take part in Tandem Race in Bid to raise money for Charity

	Astea Events and News
	ByBox on expansion trail
	MANDY DELIVERS IN NEW ROLE AT BYBOX
	BYBOX CHOSEN TO DELIVER GAMESTEC MACHINE PARTS
	Awards reward ByBox success

	Astea White Papers
	NetMotion Mobility XE Scalability, load balancing and failover
	Granular management of wireless bandwidth, security and mobile productivity through Policy
	VPNs: One Size Doesn’t Fit All Selecting the Right Secure Remote Access Solution for Your Mobile Workforce
	The Invisible Barrier to growth

	Innovating the Field
	Astea Case Studies
	ByBox ‘black box’ supply solution also provides RAC springboard to new business opportunities
	Trican increases field worker productivity with Mobility XE
	Case Study: Pest control by digital pen

	Comment: Making your mark with benchmarking
	Comment: Mobility to continue to drive the service business
	Comment: Back to the glory days?
	Comment: Learning from experience
	Comment: Changing times, exciting times