A global leader in the transfusion industry, Haemonetics Corporation provides blood processing products and has earned a solid reputation for product innovation and operational excellence. Use of Astea Alliance has not only helped to build this reputation but also to improve efficiency, reduce costs and increase revenue. Astea’s experience in the highly regulated Medical Device Industry and successful streamlining of service processes has meant this trusted partnership has yielded great results for Haemonetics.

"We don’t just sell machines. We sell a large suite of services. Tracking and integrating critical service data gave us some real headaches before we implemented Astea. Now specified levels of data are available to those who need it. That data is readily accessible for FDA audits as well. We’re confident that our data is of the highest integrity."

Jeff Gaulin, Manager Customer Service & Depot Repair

To learn about how Haemonetics achieved these results and successful streamlining of service processes using Astea’s experience in the highly regulated Medical Device Industry simply click the following link;

Competing Through Service: Servicing Your Way to Growth and Profitability

 to download a recording of our recent Webinar featuring Jeff Gaulin and Michael Sauve from Haemonetics and Mark Vigoroso, Vice President, Service Chain Management Research, Aberdeen Group. 

Also available from our website, to accompany this Webinar is a Customer Case Study on Haemonetics.