Under the deal FSS will manage the repair of equipment such as plasma and LCD flat panel screens and conventional TVs sold by Argos Direct’s home delivery operation.  It will also support the Roger Black branded cardiovascular exercise machines.

Appointments are booked into the Argos help desk, which runs the ServicePower’s solution, where the work is then assigned to a contractor in the FSS servicer network of independent servicers.   They may either accept or reject jobs directly from their mobile phones. 

‘Our goal is to provide the best possible service to our customers in the most cost effective way,’ said Ian Towell, returns manager for Argos Direct.  ‘The state-of-the-art capabilities in ServicePower’s outsourcing solution will provide a step-change in the visibility, management, and control of work done by the independent servicer network, and our customers will benefit from this improved service,’ he added.

SevicePower is better known for its optimisation solutions but expanded into offering warranty management  based on its own technology at the end of 2003.   ‘We won this contract competing against the existing supplier, demonstrating the incremental value that our solution brings to the simple outsourcing of warranty repair work,” said Jonathan Trubshaw, commercial director for ServicePower FSS Europe.