Contract SLA & Warranty Management

Software Solutions
	Browser-based Service Solution
	Business Analytics
	Contract SLA & Warranty Management
	CRM
	Enterprise Resource Planning (ERP)
	eService
	Facilities & Asset Management
	IT Services & Support
	Scheduling Software
	Service Management Software

Mobile Communications
	Data Capture Barcoding & RFID
	Handheld Terminals & PDAs
	Mobile Communications Software
	Mobile Hardware & Accessories
	Mobile Integrators
	Mobile Network Operators
	Routing & Mapping Software
	Rugged Field Computers
	Vehicle Tracking & Fleet Management

Field Service Support
	Call Centre & Helpdesk Solutions
	Consultants
	Diagnostics & Testing Equipment
	Drop Boxes & Secure Collection Locations
	Electronic Waste Disposal & Recycling
	Logistics & Inventory Management
	Multi-Vendor Service Provision (MVPS)
	Parts Distribution
	Third Party Spares & Repairs
	Training & Recruitment
	Vehicle Leasing, Fitting & Racking
	Workshop & Repair Centre Solutions

	Solarvista ™ Software
	Oracle Corporation
	Tesseract
	IRIS Field Service Solutions
	Lawson
	Aspective, a Vodafone Company
	Astea
	Hamilton Hall Consultants Limited

	ServiceBench flexes its muscles in US gyms
	Cashpoint King banks on Triage
	Enterprise management system kicks out ‘multitude of spreadsheets’
	Tracking and communications works together at council
	Astea slips into red as licence revenues drop

	Sears' towering warranty success
	Service coming in from the cold
	Where process and technology meet people
	How do I join the Service Management Benchmark Study?
	Why should you benchmark your business?

	Astea Events and News
	Tesseract’s new website spells out the enterprise-wide benefits of browser-based service
	Tesseract adds Knowledge System Integration to boost benefits of service
	Bioquell choose the IRIS Service Director to manage field service operation
	Tilsley & Lovatt Choose LEO Service Management

	Winning with Integrated Warranty Management: Managing the Pulse of Product Quality and Performance
	Astea White Papers
	Service system buying trend alters as users take functionality for granted
	NetMotion Mobility XE Scalability, load balancing and failover
	Granular management of wireless bandwidth, security and mobile productivity through Policy

	Astea Case Studies
	Compair uses Tesseract’s web-based service functionality to power high-level global service
	Tesseract’s hosting service rescues Burgin from server failure
	Tesseract’s web-hosted service system gives Firbimatic a clean sweep at customer service
	M2 takes digital highway with Tesseract’s browser-based service management software

	Comment: Making your mark with benchmarking
	Comment: Changing times, exciting times