
As the leading journal for the UK field service and service management market, Service Management magazine delivers information, ideas and intelligence to senior industry professionals - and has done for over 20 years.
Each issue combines a range of feature articles offering in-depth analysis and solutions for today's service management challenges. Its news section keeps readers up-to-date with developments in all aspects of service management, while its editor keeps a close eye on industry trends, making it the only must-read title for the service industry.
In addition to regular issues throughout the year, Service Management magazine also publishes the comprehensive annual Service Management Buyer’s Guide, produces a range of specialist supplements, conducts a number of in-depth industry research studies and hosts a series of focussed Roundtable events.
Service Management magazine is available via a controlled circulation for anyone who is responsible for managing customer support, directing field service operations or formulating their company’s service strategy.
For the 2010 editorial features list click here.
To apply to receive your copy please click here to register.

Service Management Digital Magazine
In the latest stage of its ongoing development, Service Management has launched it’s first ever digital magazine, providing readers with another means to access high quality, industry-focused information. With regular news, reports, case studies and interviews, the digital format offers rich-media content for animated advertising, embedded presentations and video case studies.
To receive your electrionic edition of Service Management click here to register.
The combination of un-biased editorial content and highest quality distribution make Service Management magazine a proven platform for companies wishing to successfully market their products and services. For full media information outlining scheduled issues, forthcoming features and advertising opportunities please contact:
Editor - Dennis Flower
Tel: +44 (0)20 7921 8418
Email: dennis.flower@ubm.com
Commercial Manager - Kevin Pearce
Tel: +44 (0)207 955 3994
Email: kevin.pearce@ubm.com
Advertising Manager - Rebecca Soni
Tel: +44 (0)207 955 3995
Email: rebecca.soni@ubm.com
Service Management - In Print, In Person & Online
The Service Management portfolio delivers a mix of media products that serve the differing information and marketing requirements of the field service management community.
The regular magazine, Service Management, is supported by a digital publication and fortnightly e-Newsletter, while our annual exhibition, Service Management Expo, is complemented by the 24/7 online exhibition and information resource, ServiceManagement365.com. The tripod offering has helped secure our position at the heart of the field service industry and cemented our reputation as the first (and only) dedicated media choice for service managers and vendors alike.
Service Management is part of the Customer Management & ATC division of UBM Live, a leading, diversified business-to-business media company. Our core purpose is to connect and enhance business communities, helping the markets we serve to grow and prosper through our value-rich, market-leading media products and services.
The Customer Management & ATC portfolio has more than 20 years of experience in producing leading business-to-business events and publications that reflect the rapidly changing and diverse hi-tech call centre and customer interaction markets. Through the continuous development of our existing brands, and the strategic acquisition of portfolio enhancing media products we remain proud innovators at the forefront of our markets, delivering a diverse media mix that effectively serves the differing information and marketing requirements of our communities.
Customer Management & ATC portfolio includes:
Call Centre Focus Magazine
CCF Online
Call Centre Expo
European Call Centre Awards (ECCA)
The Top 50 Call Centres
Customer Strategy Magazine
CS Online
Customer Management Expo
The National Customer Service Awards
The National Business Awards
Technology For Marketing & Advertising
Internet World
ATC Global
UBM Live is the B2B communications division of United Business Media plc.