If you are active within the service management sector and have never been to SME then you’re missing out! Service Management Expo is the largest and most influential trade show for Europe ’s leading service providers and operators of mobile workers, field engineers and remote maintenance contractors. In its 25th anniversary year, SME 2009 was certainly an event to celebrate, with over 100 exhibitors and a host of brand new initiatives, features and seminar content themes, the show attracted over 2,800 visitors representing an impressive 8% increase on the previous year. Building on this success and with over 90% exhibitor re-bookings already confirmed for SME 2010 – we’re looking forward to our busiest event yet – you should be too! As we gear towards SME 2010 on 21-22 September 2010 at the NEC, Birmingham you will find all the information you need to ensure your place at the heart of the action this autumn updated online at www.servicemanagement.co.uk. SME offers a wealth of practical advice in an enhanced education programme, thought-leading industry expertise and numerous networking opportunities, together with the latest technologies across five core areas: Service Management Software & Systems Workforce Optimisation & Scheduling Tracking, GPS & Fleet Management Mobile Communications & Hardware Logistics & Distribution
As a peer-to-peer trade event, the SME exhibition and content features are free to attend for anyone who is responsible for managing customer support, directing field service operations or formulating their company’s service strategy.
Dedicated educational conference streams - Strategy & Technology, Field Service & Operations, Mobile Communications Keynote speakers – inspirational sessions from high-level business leaders Solutions Theatre – showcasing the latest technology innovations and product developments Networking Bar – the perfect place to relax and meet with industry peers Over 100 leading exhibiting companies Co-locating with Call Centre & Customer Management Expo:
All SME visitor badge holders are able to enter the co-located Call Centre & Customer Management Expo, Europe’s no. 1 exhibition & conference for customer contact & integrated customer management solutions, taking place next door in Hall 9!
For information regarding Service Management Expo please contact: Exhibiting & Sponsorship: Asif Ijaz - Exhibition Manager Tel: +44 (0) 207 921 8735 Email: asif.ijaz@ubm.com Kevin Pearce - Commercial Manager Tel: +44 (0) 207 955 3994 Email: kevin.pearce@ubm.com Marketing and PR: Ruth Galpine - Marketing Manager Tel: +44 (0) 207 921 8064 Email: ruth.galpine@ubm.com Katy Wilkins - Senior Marketing Executive Tel: +44 (0) 207 921 8522 Email: katy.wilkins@ubm.com Seminar Speakers & Content: Dennis Flower - Editor Service Management Magazine Tel: +44 (0) 207 921 8418 Email: dennis.flower@ubm.com Service Management Magazine & Show Guide: Rebecca Soni - Sales Manager Tel: +44 (0) 207 955 3995 Email: rebecca.soni@ubm.com Service Management - In Print, In Person & Online The Service Management portfolio delivers a mix of media products that serve the differing information and marketing requirements of the field service management community. The regular magazine, Service Management, is supported by a digital publication and fortnightly e-Newsletter, while our annual exhibition, Service Management Expo, is complemented by the 24/7 online exhibition and information resource, ServiceManagement365.com. The tripod offering has helped secure our position at the heart of the field service industry and cemented our reputation as the first (and only) dedicated media choice for service managers and vendors alike.
Service Management is part of the Customer Management & ATC division of UBM Live, a leading, diversified business-to-business media company. Our core purpose is to connect and enhance business communities, helping the markets we serve to grow and prosper through our value-rich, market-leading media products and services. The Customer Management & ATC portfolio has more than 20 years of experience in producing leading business-to-business events and publications that reflect the rapidly changing and diverse hi-tech call centre and customer interaction markets. Through the continuous development of our existing brands, and the strategic acquisition of portfolio enhancing media products we remain proud innovators at the forefront of our markets, delivering a diverse media mix that effectively serves the differing information and marketing requirements of our communities. Customer Management & ATC portfolio includes: Call Centre Focus Magazine CCF Online Call Centre Expo European Call Centre Awards (ECCA) The Top 50 Call Centres Customer Strategy Magazine CS Online Customer Management Expo The National Customer Service Awards The National Business Awards Technology For Marketing & Advertising Internet World ATC Global UBM Live is the B2B communications division of United Business Media plc.
If you are active within the service management sector and have never been to SME then you’re missing out! Service Management Expo is the largest and most influential trade show for Europe ’s leading service providers and operators of mobile workers, field engineers and remote maintenance contractors. In its 25th anniversary year, SME 2009 was certainly an event to celebrate, with over 100 exhibitors and a host of brand new initiatives, features and seminar content themes, the show attracted over 2,800 visitors representing an impressive 8% increase on the previous year. Building on this success and with over 90% exhibitor re-bookings already confirmed for SME 2010 – we’re looking forward to our busiest event yet – you should be too! As we gear towards SME 2010 on 21-22 September 2010 at the NEC, Birmingham you will find all the information you need to ensure your place at the heart of the action this autumn updated online at www.servicemanagement.co.uk. SME offers a wealth of practical advice in an enhanced education programme, thought-leading industry expertise and numerous networking opportunities, together with the latest technologies across five core areas: Service Management Software & Systems Workforce Optimisation & Scheduling Tracking, GPS & Fleet Management Mobile Communications & Hardware Logistics & Distribution
As a peer-to-peer trade event, the SME exhibition and content features are free to attend for anyone who is responsible for managing customer support, directing field service operations or formulating their company’s service strategy.
Dedicated educational conference streams - Strategy & Technology, Field Service & Operations, Mobile Communications Keynote speakers – inspirational sessions from high-level business leaders Solutions Theatre – showcasing the latest technology innovations and product developments Networking Bar – the perfect place to relax and meet with industry peers Over 100 leading exhibiting companies Co-locating with Call Centre & Customer Management Expo:
All SME visitor badge holders are able to enter the co-located Call Centre & Customer Management Expo, Europe’s no. 1 exhibition & conference for customer contact & integrated customer management solutions, taking place next door in Hall 9!
For information regarding Service Management Expo please contact: Exhibiting & Sponsorship: Asif Ijaz - Exhibition Manager Tel: +44 (0) 207 921 8735 Email: asif.ijaz@ubm.com Kevin Pearce - Commercial Manager Tel: +44 (0) 207 955 3994 Email: kevin.pearce@ubm.com Marketing and PR: Ruth Galpine - Marketing Manager Tel: +44 (0) 207 921 8064 Email: ruth.galpine@ubm.com Katy Wilkins - Senior Marketing Executive Tel: +44 (0) 207 921 8522 Email: katy.wilkins@ubm.com Seminar Speakers & Content: Dennis Flower - Editor Service Management Magazine Tel: +44 (0) 207 921 8418 Email: dennis.flower@ubm.com Service Management Magazine & Show Guide: Rebecca Soni - Sales Manager Tel: +44 (0) 207 955 3995 Email: rebecca.soni@ubm.com Service Management - In Print, In Person & Online The Service Management portfolio delivers a mix of media products that serve the differing information and marketing requirements of the field service management community. The regular magazine, Service Management, is supported by a digital publication and fortnightly e-Newsletter, while our annual exhibition, Service Management Expo, is complemented by the 24/7 online exhibition and information resource, ServiceManagement365.com. The tripod offering has helped secure our position at the heart of the field service industry and cemented our reputation as the first (and only) dedicated media choice for service managers and vendors alike.
Service Management is part of the Customer Management & ATC division of UBM Live, a leading, diversified business-to-business media company. Our core purpose is to connect and enhance business communities, helping the markets we serve to grow and prosper through our value-rich, market-leading media products and services. The Customer Management & ATC portfolio has more than 20 years of experience in producing leading business-to-business events and publications that reflect the rapidly changing and diverse hi-tech call centre and customer interaction markets. Through the continuous development of our existing brands, and the strategic acquisition of portfolio enhancing media products we remain proud innovators at the forefront of our markets, delivering a diverse media mix that effectively serves the differing information and marketing requirements of our communities. Customer Management & ATC portfolio includes: Call Centre Focus Magazine CCF Online Call Centre Expo European Call Centre Awards (ECCA) The Top 50 Call Centres Customer Strategy Magazine CS Online Customer Management Expo The National Customer Service Awards The National Business Awards Technology For Marketing & Advertising Internet World ATC Global UBM Live is the B2B communications division of United Business Media plc.
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