Introduction
You’ve probably been to a “real” trade show at some time in your professional career. www.servicemanagement365.com works in a similar way, but is entirely online and available to you 365 days a year.

During the registration process, we ask about your specific needs and interests. This information is passed to relevant sponsors as well as those exhibitors whose stands you visit. We let our hall sponsors know if you’ve been in their hall and our site sponsor gets to see everyone. We, of course, let all sponsors know what your preferred method of communication is and it’s up to them if they want to contact you or not.

The entire experience is designed to give you access to as much information as possible and to introduce you to key companies. In the end, our goal is to provide you with an educational resource and empower you to make an informed buying decision.

That’s how it works! And of course, it’s 100% free.

The rest of this page outlines the specifics of our privacy policy. If you have questions or concerns regarding this statement, you should first contact Client Services on Tel: +44 (0) 1423 529 300 or email clientservices@webeventseurope.com
 
If you do not agree with the terms of this policy and do not wish to be contacted about the services and products mentioned in it you are advised not to register for this event.

Registration
Some areas of www.servicemanagement365.com require registration. During registration you will be asked to provide contact information, demographic information, express areas of interest, and preferred method of contact. This information may be shared with certain sponsors of www.servicemanagement365.com for the purpose of contacting you regarding the services and products on our site for which you expressed interest. If you do not agree with these terms and do not wish to be contacted, you are advised not to register for this web site.

Information Collection
CMPi Ltd is the owner of all information collected on www.servicemanagement365.com. Webevents Ltd. operates this site on behalf on CMPi but has no rights or interest in any information collected on the site. We collect personal identifying information such as your name, email address, postal address and phone number along with basic demographic information about your job and place of business. The ways we use the information are outlined below.

Sharing Personal Information
We share personal information with those parties who exhibit on our site. If you have entered the site via an advertisement on one of our affiliate web sites, in some cases we may share your personal information with the owners of that site. When users tick keyword preferences during the registration process, we share names, company names and addresses, job titles, email addresses, telephone numbers, market sectors and size of businesses with exhibitors that have requested those keywords. We will give hall sponsors your details if you have visited the hall they have sponsored during your time on the site, and a site sponsor will receive the details of everyone who registers on the site. We may also share your personal information with non-related parties (i.e. companies other than CMPi, Webevents Ltd and www.servicemanagement365.com exhibitors) who we believe may have related products or services of interest to you. This is so that they can contact you about these products and services as well as contact you about offers, promotions and marketing materials unless the user has chosen to opt-out of receiving information from non-related parties when registering for the online exhibition. Users' profiles are shared with such non-related parties together with personally identifiable information.

Security
We use reasonable precautions to keep the personal information that you disclose to us secure and to disclose such information only within the above guidelines. Where information is shared, it is only to third parties we believe to be responsible. However, we are not responsible for any breach of security or for any actions of any third parties that receive the information. Our sites also link to many other sites and we are not responsible for their privacy policies or practices.

Profile
We store your registration information and preferences in a profile kept on www.servicemanagement365.com. The profile is used to tailor your visit to our web site and to direct appropriate communications from www.servicemanagement365.com and our sponsors. If your personally identifiable information changes (such as phone, email or postal address) you may access and modify your profile at any time after logging in to the site.

Deactivating Personal Information
If you no longer desire our service and wish to deactivate your site registration, or wish to delete your personally identifiable information, this can be done by emailing clientservices@webeventseurope.com

Cookies
This section confirms that we use cookies on our sites, and makes it clear why we do so.

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user chooses to reject the cookie, they may still use our site. Cookies also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files
Like most standard website servers, we also use log files. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use them to analyse trends, administer the site, track a user's movement and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Client Services
We communicate with users on a regular basis to deliver service and address issues. We do in accordance with their wishes and instructions.

Email Communications
We send all newly registered users a welcome email to verify username and password. Established users will occasionally receive an update on new content and developments around www.servicemanagement365.com. You have the option to not receive these communications either by clicking a link in the email communication or by sending an email to dpa@cmpinformation.com or by writing to the Data Protection Co-ordinator, Audience & Data Group, CMP Information Ltd, FREPOST LON 15637, Tonbridge, TN9 1BR. Freephone 0800 279 0357.

Please note that calls to this number may be recorded and monitored to maintain customer service standards and to assist staff training.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose personal information. In such circumstances, information will be shared with the contest/survey sponsors in order to notify the winners and award prizes. Anonymous survey information will be used for the purposes of monitoring or improving the use and satisfaction of this website.

Tell-A-Friend
If a user elects to use our referral service for informing a friend about our website, we ask them for the friend's name and email address. CMPi and Webevents Ltd will automatically send the friend a one-time email inviting them to visit the site.

Links
This website contains links to other sites. Please be aware that we, CMPi and Webevents Ltd, are not responsible for the privacy practices of such other sites. This privacy policy applies solely to information collected by this website.

Legal Disclaimer
Though we make every effort to preserve users' privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current or pending judicial proceeding, a court order or legal process served on our website.

Business Transitions
In the event that CMPi and/or Webevents Ltd are subjected to a business transition, such as a merger, acquisition by another company, or sale of a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on our website 30 days prior to a change of ownership or control of their personal information. If, as a result of the business transition, we have reason to believe that the users' personal information is likely to be used in a manner different from that stated at the time of collection they will be given choice consistent with our Notification of Changes section below.

Notification of Changes
If we decide to change our privacy policy, we reserve the right to do so, and will notify users that we have done so on the home page.

If we need to use users' personally identifiable information in a manner different from that stated at the time of collection, we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. If users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change.

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
Tel: +44 (0) 1423 529 300 Fax: + 44 (0) 1423 529 976
Email: clientservices@webeventseurope.com
Postal Address: Ackrill House, 1 Cardale Park, Harrogate, HG3 1RZ
Web site: www.webeventseurope.com