Internet World (www.internetworld.co.uk) is the leading event for decision-makers responsible for their organisation's digital marketing and Internet presence taking place in Earls Court, London from the 29 Apr -1 May 2008. It is the UK's largest B2B Internet event. Recently winning two highly acclaimed awards from Event Magazine – Best Business Exhibition and Most Improved Established Exhibition. The 2008 Keynote Programme features BBC, Microsoft, Intel, Habbo Hotel, Thomas Cook, Blinkx, IAB, T-Mobile, McKinsey and Company amongst many others. You will hear from over 300 speakers giving you the chance to master or introduce yourself to Digital Marketing and the Business Internet technologies ranging from IPTV, Mobile Internet, Web 2.0/3.0, Search/Behavioural Targeting, Online Advertising, Hosting/Connectivity, Content Management, Email Marketing, Ecommerce, Analytics/Measurement and much more.
Register for FREE entry at www.internetworld.co.uk
Internet World 2008
Business for the Digital Age
29 Apr-1 May 2008, Earls Court, London
www.internetworld.co.uk
Customer Strategy
Customer Strategy is a leading edge, agenda setting bi-monthly published magazine that brings senior customer-focused executive the latest in business trends, best practice, winning strategies, career opportunities and more and is essential reading for those wanting to develop profitable long term relationships with 21st century customers. Formerly known as Customer Management, the magazine has a long and well established reputation for editorial quality and integrity.
For the all the latest news and opinion from Customer Strategy – including exclusive online columns, visit: www.customer-strategy.co.uk
CFF
CCF is the UK’s leading monthly magazine covering all aspects of the call centre industry. Through high quality independent editorial it has established itself as the industry’s mouthpiece and a campaigner for the raising of standards.
CCF offers all the information a busy manager needs to boost performance. Articles give practical advice on how to ensure successful and effective customer contact and the regularly updated website (www.callcentre.co.uk <http://www.callcentre.co.uk> ) ensures that readers are kept abreast of the very latest market news, opinion and top tips. In short, a one-stop shop for contact centre professionals everywhere.
National Customer Service Awards (NCSA)
The National Customer Service Awards celebrate the positive impact that excellent customer service has on both the consumer and businesses. A high profile programme that has become a firm fixture in the UK business calendar, the Awards give companies the opportunity to showcase their success stories and to highlight how they are improving customer service within their organisations. Judged by an independent panel of their peers and industry observers, the integrity of the Awards is beyond question. Categories are open to entries from companies across the whole spectrum of industry and from organisations of all sizes.
For more information visit: www.customerserviceawards.com
CMP Information
CMPi has been operating in the UK contact centre market since 1999 and, through our acquisition of Quest Media this year, is undoubtedly the No 1 provider of customer management media solutions. Our commitment to this sector has led to the establishment of over 15 products to meet the needs of the industry, including CCF, Customer Strategy, the Call Centre Executive Forum, Call Centre Expo, the European Call Centre of the Year Awards and the National Customer Service Awards.
Since the inception of the phenomenally successful Call Centre Executive Forum in 2005, our bespoke forum for senior management, we’ve prided ourselves on our commitment to continual development of both the event format and content to meet the ever changing needs of our participants. Our ongoing consultation with delegates on board the Call Centre Executive Forum has revealed a desperate need for one single industry benchmark, a request that’s also been repeatedly raised by readers of CCF magazine. And so now, after two years in the making, we’re very proud to present another bespoke programme to meet the needs of the call centre industry – The Top 50 Call Centres for Customer Service.
Who is CMP Information?
Winner of an unprecedented five awards at the 2007 PPA (Periodical Publishers Association) Awards for editorial and publishing excellence, as well as three awards at the 2007 Association of Event Organisers (AEO) awards for excellence, CMPi is the B2B communications division of United Business Media plc.
Operating internationally, CMPi provides creative professional media solutions to around 20 industry sectors. Its products, including magazines, exhibitions, conferences, awards, information products and websites, are targeted at business professionals across a range of markets; these include Construction and Architecture, Customer Management, Commercial Property, Travel and Agriculture.
CMPi’s magazines reach over 700,000 readers directly through subscription and controlled circulation. Each year, more than 400,000 business professionals and marketers attend its exhibitions. CMPi has operations in 16 countries and customers in 110.
United Business Media Plc
United Business Media Plc is a leading global business media company. We inform markets and bring the world’s buyers and sellers together at events, online, in print and provide them with the information they need to do business successfully. We focus on serving professional commercial communities, from doctors to game developers, from journalists to jewellery traders, from farmers to pharmacists around the world. Our 5,000 staff in more than 30 countries are organised into specialist teams that serve these communities, helping them to do business and their markets to work effectively and efficiently.
