Information regarding the ServiceManagement365 portal, operating systems and support information can be found hosted online.
For any further information please do not hesitate to contact us directly:
Technical Support – Webevents Europe
Tel: +44 (0)1423 529 300
Email: support@webeventseurope.com
Editor - Dennis Flower
Tel: +44 (0)20 7921 8418
Email: dennis.flower@ubm.com
Commercial Manager - Kevin Pearce
Tel: +44 (0)207 955 3994
Email: kevin.pearce@ubm.com
Advertising Manager - Rebecca Soni
Tel: +44 (0)207 955 3995
Email: rebecca.soni@ubm.com
Marketing Manager - Ruth Galpine
Tel: +44 (0) 207 921 8064
Email: ruth.galpine@ubm.com
Senior Marketing Executive - Katy Wilkins
Tel: +44 (0) 207 921 8522
Email: katy.wilkins@ubm.com
Event Administrator - Julie Mann
Tel: +44 (0) 207 921 8669
Email: julie.mann@ubm.com
Service Management 365 is organised by:
UBM Live
Ludgate House
245 Blackfriars Road
London SE1 9UY
United Kingdom
In conjunction with:
Webevents Ltd
1 Cardale Park
Harrogate
North Yorkshire HG3 1RZ
United Kingdom
Service Management is part of the Customer Management & ATC division of UBM Live, a leading, diversified business-to-business media company. Our core purpose is to connect and enhance business communities, helping the markets we serve to grow and prosper through our value-rich, market-leading media products and services.
The Customer Management & ATC portfolio has more than 20 years of experience in producing leading business-to-business events and publications that reflect the rapidly changing and diverse hi-tech call centre and customer interaction markets.
Through the continuous development of our existing brands, and the strategic acquisition of portfolio enhancing media products (most recently including Quest Media’s customer service portfolio and Ithaca Media’s service management group) we remain proud innovators at the forefront of our markets, delivering a diverse media mix that effectively serves the differing information and marketing requirements of our communities.
Customer Management & ATC portfolio includes:
Call Centre Focus Magazine
CCF Online
Call Centre Expo
European Call Centre Awards (ECCA)
The Top 50 Call Centres
Customer Strategy Magazine
CS Online
The National Customer Service Awards
The National Business Awards
Technology For Marketing & Advertising
Internet World
ATC Global
UBM Live is the B2B communications division of United Business Media plc.
Operating internationally, UBM LIve provides creative professional media solutions to around 20 industry sectors. Its products, including magazines, exhibitions, conferences, awards, information products and websites, are targeted at business professionals across a range of markets; these include the Internet, Construction & Architecture, Commercial Property, Licensed Trade, Travel, Agriculture and Ingredients.
Amongst its well-established brands are industry-leading publications including Building, Travel Trade Gazette, The Publican, Farmers Guardian, and Property Week.
UBM Live's magazines reach over 700,000 readers directly through subscription and controlled circulation. Each year, over 400,000 business professionals and marketers visit its exhibitions. UBM has operations in 15 countries and customers in 110.
