Service Management - In Print, In Person & Online
The Service Management portfolio delives a mix of media products that serve the differing information and marketing requirements of the field service management community.
The regular magazine, Service Management, is supported by a fortnightly e-Newsletter, while our annual exhibition, Service Management Expo, is complemented by a 24/7 online exhibition and information resource, ServiceManagement365.com. The tripod offering has helped secure our position at the heart of the field service industry and cemented our reputation as the first (and only) dedicated media choice for service managers and vendors alike.
In Print – Service Management magazine
As the leading journal for the UK field service and service management market, Service Management magazine delivers information, ideas and intelligence to senior industry professionals - and has done for over 20 years.
Each issue combines a range of feature articles offering in-depth analysis and solutions for today's service management challenges. Its news section keeps readers up-to-date with developments in all aspects of service management, while its editor keeps a close eye on industry trends, making it the only must-read title for the service industry.
The combination of un-biased editorial content and highest quality distribution make Service Management magazine a proven platform for companies wishing to successfully market their products and services.
In addition to ten regular issues throughout the year, Service Management magazine also publishes the comprehensive annual directory, Service Management Buyer’s Guide, produces a range of specialist supplements, conducts a number of in-depth industry research studies and hosts a series of focussed Roundtable events.
For further information contact:
Editor - Dennis Flower
Tel: +44 (0)20 7921 8418
Email: dennis.flower@ubm.com
Commercial Manager - Kevin Pearce
Tel: +44 (0)207 955 3994
Email: kevin.pearce@ubm.com
Advertising Manager - Rebecca Soni
Tel: +44 (0)207 955 3995
Email: rebecca.soni@ubm.com
In Person - Service Management Expo
Held at the Birmingham NEC in September Service Management Expo is the flagship event for the field service industry attracting 100 exhibiting companies and over 1800 visitors.
The conference level seminar programme delivers over 25 hours of top-level insight, analysis and operational expertise from leading practitioners and experienced industry experts. Whilst the exhibition provides a unique opportunity for visitors to meet face to face with the largest annual gathering of technology, service and solution providers to the industry.
Service Management Expo is co-located with Call Centre Expo and Customer Management Expo offering two more good reasons to attend.
For further information contact:
Event Manager - Melissa Roberts
Tel: +44 (0)20 7921 8518
Email: melissa.roberts@ubm.com
Sales Manager - John Kinoshi
Tel: +44 (0)20 7921 8735
Email: john.kinoshi@ubm.com
Online - ServiceManagement365.com
Available 365 days a year, 24 hours a day, SM365 is the only dedicated free news portal and online exhibition for the field service market. The site provides service management professionals access the very latest industry news, features and reports, as well as the ability to source potential suppliers and service providers within the online exhibition.
Drawing on latest content hosted on SM365 and expert coverage complied by Service Management magazine, the fortnightly Service Management e-Newsletter creates a regular connection to the industry and delivers a comprehensive update on the latest issues affecting the service community, all direct to your inbox.
For further information contact:
Editor - Dennis Flower
Tel: +44 (0)20 7921 8418
Email: dennis.flower@ubm.com
Commercial Manager - Kevin Pearce
Tel: +44 (0)207 955 3994
Email: kevin.pearce@ubm.com
Advertising Manager - Rebecca Soni
Tel: +44 (0)207 955 3995
Email: rebecca.soni@ubm.com
Service Management is part of the Customer Management & ATC division of UBM Live, a leading, diversified business-to-business media company. Our core purpose is to connect and enhance business communities, helping the markets we serve to grow and prosper through our value-rich, market-leading media products and services.
The Customer Management & ATC portfolio has more than 20 years of experience in producing leading business-to-business events and publications that reflect the rapidly changing and diverse hi-tech call centre and customer interaction markets.
Through the continuous development of our existing brands, and the strategic acquisition of portfolio enhancing media products (most recently including Quest Media’s customer service portfolio and Ithaca Media’s service management group) we remain proud innovators at the forefront of our markets, delivering a diverse media mix that effectively serves the differing information and marketing requirements of our communities.
Customer Management & ATC portfolio includes:
Call Centre Focus (CCF) Magazine
CCF Online
Call Centre Expo
Call Centre Executive Forum
European Call Centre Awards (ECCA)
The Top 50 Call Centres
Customer Strategy Magazine
CS Online
Customer Management Expo
The National Customer Service Awards
The National Business Awards
Technology For Marketing & Advertising
International Direct Marketing Fair
Internet World
ATC Global
UBM Live is the B2B communications division of United Business Media plc.
Operating internationally, UBM LIve provides creative professional media solutions to around 20 industry sectors. Its products, including magazines, exhibitions, conferences, awards, information products and websites, are targeted at business professionals across a range of markets; these include the Internet, Construction & Architecture, Commercial Property, Licensed Trade, Travel, Agriculture and Ingredients.
Amongst its well-established brands are industry-leading publications including Building, Travel Trade Gazette, The Publican, Farmers Guardian, and Property Week.
UBM LIve's magazines reach over 700,000 readers directly through subscription and controlled circulation. Each year, over 400,000 business professionals and marketers visit its exhibitions. UBM has operations in 15 countries and customers in 110.
