Although AFSMI has recognised the need for Service Engineering to be different now and in the future, this meeting offers ideas and solutions as to how.  There are tools and systems that can improve the process of delivering field service at the right time and place. Companies invest in IT solutions in an attempt to achieve this with technology.  Not all recognise the personnel development and project management required to successfully differentiate on Service, and connect effectively with the customer making the transition from service provider to service ambassador.

At the next AFSM UK meeting being hosted at Festo's Northampton Headquarters, leaders in the services industry will be openly providing their insights and experiences on how to achieve the right processes, knowledge, skills and attitudes to achieve this transition.  You are welcome!  Please contact UK Chapter President, Chris Farnath for more information on this exciting meeting. chris.farnath@afsmi.org.uk

P.S. Take 5 minutes to visit the new AFSM UK website: http://www.afsmi.org.uk