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Making sure the fleet vehicles you purchase are fit for purpose - Deciding which engineer vehicle to purchase is no easy matter, especially when there are so many con...

Making sure your mobile devices are secure - Ensuring mobile communications are secure as well as efficient is a goal for many in the field servi...

What will government cut backs mean for the field service sector? - As the UK begins to adjust to its new government and continues to ponder on the recent announcements...

How well do you know the service market? - Think you know the UK field service industry and looking to utilise your expertise in an exciting an...

HAVE YOUR SAY - Submit your comment, news, articles, features and opinion.

What's New

Trimble chosen as MRM solution provider by British Gas's smart metering service - British Gas will implement Trimble's GeoManager across its smart metering service team

Total control with automatic scheduling - Service Management asked the industry's suppliers whether it would ever be

The discovery channel - Brian Jelley, Hewlett Packard business development manager, explained his role within the company’s ...

Barclays outsources maintenance of ATMs to NCR - NCR has won a two-year contract to provide management and maintenance of Barclays' network of remote...

TOA announces iPad app to improve customer experience. - Mobile workforce management specialists TOA has developed an iPad application that further enhances ...

HDI certified training comes to the UK - For the first time in the UK, the HDI will be offering four industry recognised courses during Servi...

Syntec appointed as Casio distributor - Casio has appointed Auto Syntec as its distributor of mobile computing devices

Features

Heating up - Learn how heateam has expanded its operation and is hoping for more future growth.

Embracing change using SaaS and web-based technology - Analysing the implications of SaaS and web-based solutions on the field service industry in terms of...

Thoughts on how to encourage clients to make more use of the helpdesk - Advice for field service providers on how to get customers to use helpdesk services to reduce the wo...

Explaining the economic potential of the field service division - The subject of ‘service economics’ has become more important as service operations move into a new e...

365 Show News

Virgin Media Rolls Out TOA Scheduling To Further Enhance Customer Service -

Capita releases case study: how to customise public sector field service management system to boost productivity -

Psion Teklogix Unveils NEO – the Newest Channel-Centric Pocket-Sized Handheld Computer Positions Psion Teklogix for the Light Industrial and Retail Mobile Computing Markets -

Aspective and ClickSoftware announce strategic partnership -

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Consultants



		Exhibitors

	Solarvista ™ Software
	Service Management Magazine



		Industry News

	New building contract includes delivery of multiple on-site services
	Increased public sector outsourcing to provide opportunities for service suppliers
	Ongoing development shows growth of web-based solutions
	Surge of new bookings boosts offering at SME09
	ClickSoftware announces acquisition of AST to provide SaaS field service options

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		Features

	The discovery channel
	How to achieve succesful branding
	The changing landscape of CRM within the field service sector
	Examining the advantages CRM can provide to field service companies
	Technology and processes combine to help SCL expand

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		Exhibitor News

	Tesseract's On and Off-Line REA provide a host of benefits for Toshiba and Elopak
	Astea International Expands Presence to South Africa with Fullcircle Technologies
	Release of Astea Alliance 10.0, the Most Comprehensive Release Enabling the Virtual and Connected Enterprise
	Field Service Scheduling and Routing......A Guide to Service Delivery Excellence
	Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits

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		White Papers

	The Chief Service Officer's Guide to Service Revenue
	Astea White Papers
	White Paper: Implementing performance improvement for field service operations
	The seven deadly sins of Mobile Deployments
	How to Change Like a Champ

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		Case Studies

	Jeol UK Ltd
	omTom Work partner with the world’s leading Service Management Software provider – Tesseract
	PSN IT Solutions
	FujiFilm UK- Case Study (2010)
	Cold calling

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		Commentary

	How well do you know the service market?
	Achieving brand loyalty for customers and staff
	HAVE YOUR SAY
	Comment: Making your mark with benchmarking
	Comment: Culture shock for AFSMI?

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		Multimedia

	Mobilising the workforce - extending the office boundary
	Mobilising asset management on the Tube
	Putting the theory of a lead logistics partnership into successful practice
	Enhance your service delivery capability: Working to transition to a new operational model
	Committed to service excellence - but at what cost?

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Exhibitors

Software Solutions
Here exhibitors offer a vast array of systems to automate all areas of the service operation including management systems, scheduling, CRM and web based solutions.

Mobile Communications
Identify suppliers who can provide voice and/or data systems, portable and ruggedised computers, tracking solutions and integration services.

Field Service
Find exhibitors to help your logistics and inventory management, call handling, recycling and waste disposal.

Partners & Sponsors

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