Consultants - Service Management

Software Solutions
	Browser-based Service Solution
	Business Analytics
	Contract SLA & Warranty Management
	CRM
	Enterprise Resource Planning (ERP)
	eService
	Facilities & Asset Management
	IT Services & Support
	Scheduling Software
	Service Management Software

Mobile Communications
	Data Capture Barcoding & RFID
	Handheld Terminals & PDAs
	Mobile Communications Software
	Mobile Hardware & Accessories
	Mobile Integrators
	Mobile Network Operators
	Routing & Mapping Software
	Rugged Field Computers
	Vehicle Tracking & Fleet Management

Field Service Support
	Call Centre & Helpdesk Solutions
	Consultants
	Diagnostics & Testing Equipment
	Drop Boxes & Secure Collection Locations
	Electronic Waste Disposal & Recycling
	Logistics & Inventory Management
	Multi-Vendor Service Provision (MVPS)
	Parts Distribution
	Third Party Spares & Repairs
	Training & Recruitment
	Vehicle Leasing, Fitting & Racking
	Workshop & Repair Centre Solutions

	Solarvista ™ Software
	Armstrong Consultants Ltd
	Aspective, a Vodafone Company
	Hamilton Hall Consultants Limited

	Updated functionality for online facilities maintenance pest control
	Sustainability key for facilities management operation
	Field service reaches new heights at Coventry Cathedral
	New service management contract for Airbus officially announced
	New appointment for facilities management service provider

	Senior Service: Martin Prior, customer service & support manager, Fujiflm UK
	Mobile communications rolled out for floor cleaning machine service
	Communications service management company spreads its wings
	Making a show of it
	Take it to the top

	Astea Events and News
	Bioquell choose the IRIS Service Director to manage field service operation
	Tilsley & Lovatt Choose LEO Service Management
	Edmund Nuttall wins prestigious IT award using Destiny technology
	Destiny CEO wins Ernst & Young top entrepreneur award

	Astea White Papers
	White Paper: Implementing performance improvement for field service operations
	The seven deadly sins of Mobile Deployments
	How to Change Like a Champ
	Recycling, disposal and WEEE directive SPC International

	Innovating the Field
	Astea Case Studies
	Vending Reaps the Benefits of Realtime Scheduling
	Safestyle Books Customer Appointments with Oracle
	Hanson Improves Service & Margins with Oracle

	Comment: Making your mark with benchmarking
	Comment: Culture shock for AFSMI?
	Comment: Business is business – it’s nothing personal
	Comment: Mobility to continue to drive the service business
	Comment: Why service is upwardly mobile