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Outsourcing: how's your relationship status? - Gathering as much information as possible is vital when choosing an outsourcer in the field service ...
Making sure the fleet vehicles you purchase are fit for purpose - Deciding which engineer vehicle to purchase is no easy matter, especially when there are so many con...
Making sure your mobile devices are secure - Ensuring mobile communications are secure as well as efficient is a goal for many in the field servi...
What will government cut backs mean for the field service sector? - As the UK begins to adjust to its new government and continues to ponder on the recent announcements...
HAVE YOUR SAY - Submit your comment, news, articles, features and opinion.
Service driving success - Improving your service offer is not just good for your customers, it's also crucial to understand ho...
Travelling in the right direction - Cubic has emerged as a mainstream supplier of technology to support public transport systems, requir...
Telogis provides peace of mind for fleet managers - Safety directors reassured with the launch of driver safety alerts
City Link wins new contract in Belfast - Express delivery firm wins business with prams and buggies firm
Yorkshire housing firm chooses 1st Touch mobile technology - 1st Touch has been chosen by Wakefield and District Housing for its property and land survey employe...
Handheld Group receives certifications for both quality and environmental standards - Rugged mobile supplier Handheld Group has achieve ISO 9001 and ISO 14001 certifications
Trimble chosen as MRM solution provider by British Gas's smart metering service - British Gas will implement Trimble's GeoManager across its smart metering service team
Total control with automatic scheduling - Service Management asked the industry's suppliers whether it would ever be
Heating up - Learn how heateam has expanded its operation and is hoping for more future growth.
Embracing change using SaaS and web-based technology - Analysing the implications of SaaS and web-based solutions on the field service industry in terms of...
Thoughts on how to encourage clients to make more use of the helpdesk - Advice for field service providers on how to get customers to use helpdesk services to reduce the wo...
Explaining the economic potential of the field service division - The subject of ‘service economics’ has become more important as service operations move into a new e...
Has the field service industry seen the worst of the recession?
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Call Centre & Helpdesk Solutions : White Papers

Improving data collection and management processes at University of Bristol
Support implementation of ITIL-based processes with a unified approach to managing assets and services.
This paper discusses how IT can function more effectively as a business unit, by using asset and service management solutions to implement and support IT Infrastructure Library® (ITIL®)-based processes.
Driving innovation: the expanding role of service management.
This white paper explains how a service-oriented governance framework can help ensure IT decisions and business vision, values and strategies are aligned to deliver maximum value.
White Paper: Implementing performance improvement for field service operations
In this special white paper prepared espcially for SM 365 members, business consultancy Managementors explores how some service organisations attain true productivity improvements, whie others simply 'automate' existing operational wastage.
NetMotion Mobility XE Scalability, load balancing and failover
NetMotion Mobility™ XE was designed to support small and large deployments of wireless devices. Very roughly, deployments that involve 1,500 or fewer simultaneously connected clients can use one Mobility XE server; larger deployments can use a pool of up to twelve servers to handle as many as 15,000 simultaneously connected clients, all centrally configured and managed from a unified, web-based console.
The Invisible Barrier to growth
We live in an era during which the economies in the UK and Ireland are doing very nicely thank you, but its manufacturing output is slowly decreasing. At the same time there is a rapidly growing demand for ever more efficient installation and service of a huge range of equipment, wherever it is made (On-shore or Off-shore).
The After Sales Customer.
Customers from the After Sales perspective. Why After Sales Customers are a unique phenomenon.
How Many Engineers
How many engineers do you need to employ to justify a Service Management System? Less than you probably think!
Recycling, disposal and WEEE directive SPC International
Why is the WEEE Directive required? As one of the fastest growing domains of manufacturing industry in the Western world, electrical and electronic equipment has proliferated throughout every aspect of our day to day lives. Technological innovation and market expansion continue to accelerate the manufacturing process and reduce product life cycles, with new applications of electrical and electronic equipment increasing significantly.
Inventory Management
The subject of inventory management and ownership has been pushing its way to the top of the agenda in discussions between MVSPs, OEMs and other companies involved in providing support services. Not so long ago inventory management was seen by MVSPs and OEMs as something they had to own in order for them to deliver their contracted service levels.
Oracle Enterprise Asset Manager
Oracle Consulting Services White Paper

 Exhibitors 
Solarvista ™ Software
Tesseract
Service Management Magazine
QuoPro Solutions.
 Industry News 
FujiFilm uses RealVNC for remote IT troubleshooting
Echo achieves quality standard accreditation
Software contract signed by Loqus Solutions and Scania
Avaya launches new applications toolkit
Service desk investment proves cost saving exercise
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 Features 
Embracing change using SaaS and web-based technology
Thoughts on how to encourage clients to make more use of the helpdesk
Ongoing focus on driving efficiency pays dividends for a&o systems
Does Business Process Automation lead to Customer Alienation?
IT field service supplier's latest mobile communication upgrade
More >>
 Exhibitor News 
Tesseract's On and Off-Line REA provide a host of benefits for Toshiba and Elopak
Evaluation based on Completeness of Vision and Ability to Execute
Software as a Service and Subscription Service
Canute Group transforms Engineering Division with Tranman Service Management
Bioquell choose the IRIS Service Director to manage field service operation
More >>
 White Papers 
Improving data collection and management processes at University of Bristol
Support implementation of ITIL-based processes with a unified approach to managing assets and services.
Driving innovation: the expanding role of service management.
White Paper: Implementing performance improvement for field service operations
NetMotion Mobility XE Scalability, load balancing and failover
More >>
 Case Studies 
Jeol UK Ltd
Copy IT Digital Solutions Ltd
PSN IT Solutions
FujiFilm UK- Case Study (2010)
Innserve keeps UK beer flowing and processes jobs 50 per cent faster with Vodafone solution
More >>
 Audio Presentations from SME 
HDI certified training comes to the UK
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 Commentary 
How well do you know the service market?
HAVE YOUR SAY
Comment: Making your mark with benchmarking
Comment: Culture shock for AFSMI?
Comment: Suffer the little children
More >>
 Multimedia 
Mobilising the workforce - extending the office boundary
Putting the theory of a lead logistics partnership into successful practice
Enhance your service delivery capability: Working to transition to a new operational model
How innovative data capture can create a market differentiator
Committed to service excellence - but at what cost?
More >>
 
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