IT services firm Jcom is to resell the Richmond SupportDesk solution to small and medium-sized enterprises (SMEs) after teaming up with service desk specialist Richmond Systems.
|
IT services firm Jcom is to resell the Richmond SupportDesk solution to small and medium-sized enterprises (SMEs) after teaming up with service desk specialist Richmond Systems.
|
The partnership has been formed in response to increased demand from SMEs for improved IT service delivery as they upgrade from old systems.
Jcom has added Richmond SupportDesk to extend its service management provision. The software will help Jcom customers comply with the IT Infrastructure Library’s (ITIL’s) best practice. ‘Richmond SupportDesk enables us to give our SME customers quick and easy access to ITIL best practice, while avoiding the cost of expensive set-up and support,’ said Mike Taylor, Jcom’s SAM specialist. ‘As well as enabling faster roll-out, this means users have access to information to help make informed decisions about IT services.’
Richmond managing director Eric Wright said: ‘Organisations need to be able to capitalise on the
benefits of an ITIL-based service desk, without risking downtime while the service is installed and staff are trained. Our partnership with Jcom means the firm can expand its existing service management offering to meet the needs of its mid-market customers.
SupportDesk can be implemented to deliver fast, flexible and scalable service support for incidents, problems, configuration and change management through Windows, web and mobile interfaces. |
