Sabio said it was looking to ‘optimise the performance of its Avaya ACD and call management reporting systems’ by providing an ‘extended support and technology consultancy service to ensure the effective performance of the company’s major, 50-agent customer services centre in Bromley, Kent’.

‘Customer satisfaction is critical to our success at Selection Services, and as a business we’re committed to providing our customers with the highest levels of IT support,” commented

Chris Hughes, operations director at Selection, said its helpdesk facility is staffed 24 hours a day, with agents split into client-specific teams for continuity purposes.  Because it is designed to give customers fast and efficient access to familiar technicians the call distribution technology is particularly important.

‘With its acknowledged expertise in key Avaya technologies, Sabio clearly demonstrated how it could really help us to optimise the performance of our core contact centre operations,’ he said.