Terms of the deal were not disclosed.  Hampshire-based Vixensoft will supply its advanced service management solution with ongoing support.  To manage its dedicated 24 hour call centre and its mobile Corgi registered engineers and sales teams. Its target is to maximise efficiency, deliver advanced reports and develop good working practices from the outset.

The solution requirements included a call centre desk top application, a BACSTEL-IP payment processing facility, resource planning and work scheduling capability, with an integrated  mobile data connection service to the engineering team.

Launched last month, the new 'Shield' branded product will initially target 3.5 million homes in the South of England, Scotland and South Wales.

Wayne Rogers, managing director of Vixensoft, said that following a consultation and specification period, work began on the ‘considerable software development required for Phase One of the project’, 13 weeks ahead of the proposed company launch date.  

‘Despite the limited time available, Vixensoft and SHS met their Phase One “Go Live” deadline, allowing for the project management, installation and training stages to be completed on schedule for the start up,’ he said.  He added that Phase Two development has already begun.