Its 50 user system manages all of the company's business critical processes from call taking to job allocation and reporting.   It has installed the Microsoft Navision software through Cedilla Systems, a Microsoft Gold Partner.

Under the old system the call centre take details of claims over the telephone and assigned a surveyor to visit a claimant.  They handwrite an extensive report detailing damage to the property and suggest the necessary repairs involved. The surveyor would then be required to visit Mono's offices to submit the reports created on previous days for manual entry into the system. In some cases this would take an hour of the surveyor's working day to file a report for each visit.

Now the process is managed using the software.  The new system uses a Microsoft InfoPath electronic form to replace the handwritten survey, in questionnaire format to ensure that surveyors collect all of the required information for each job. The questionnaire is filled out on-site using tablet PCs (also used to take photographs of the damage) which can be sent directly to the company's Navision system. This information is used to prepare subsequent estimates and work schedules.

Mono has identified a time saving of one hour per completed survey using the Infopath form. With 10 surveyors carrying out an average of five surveys a day the company has saved over 50 hours a day, equating to a cost saving of £500,000 per year.  Eddie Roberts, managing director at Mono said: 'Our surveyors no longer have to travel to the office every day, saving each individual around an hour and a half a day in travelling time alone. The returns to the company have been immediate.'