It has called in CS Group, which will install its Service Director suite to provide an integrated call handling, job-scheduling and mobile data solution for Morgana’s nationwide service operation.

Rod Strain, systems administrator with Morgana, Systems said that significant expansion had meant the company’s ‘semi-automated service system was unable to cope with the increase in field activity.’   The new system is intended to provide the company with a system that would cope with this expansion whilst reducing data duplication, enabling real-time reporting and, ultimately, increasing company productivity.

‘We spent a long time assessing the market and kept coming back to Service Director as the best feature, performance and ROI choice,’ said Strain. ‘We anticipate major benefits in service effectiveness and customer satisfaction as a result.’   Morgana’s service and maintenance team is responsible for repairing and maintaining a variety of print finishing equipment folders, creasers, guillotines, drills and booklet-makers.