Need help to download?
Connextions, a customer interaction and services outsourcer, has announced this week the launch of a technical support and customer service program for Napster, the famous music download website, which has just launched a new, fully legal service.

50 of Connextions' customer service representatives will handle inbound calls and email queries for Napster.  The representatives will provide information to customers on the website's basic services and encourage consumers to enhance their experience with the premium subscription service.

Napster recognises that strong customer service is critical to creating a positive digital music experience, says Jack LeFort, CEO of Connextions.

'They were looking for high-level technical and customer support that reflected a culture of music enthusiasts passionate about Napster's products and services,' he told music and IT journalists.

Do It Yourself contact centres, its as easy as . . .
Manchester based firm Amcat has released a new edition of its 'Pocket Guide to Building Effective Contact Centre Communications' book. The fully updated version takes into account the recent changes affecting contact centres, from advancements in technology through to the challenge of increasing regulation. 

The Amcat booklet is designed to help contact centre professionals understand the issues of applying the right type of technology, according to the needs of their particular type of business. It has been produced as a reference tool for contact centre managers. Also included is a list of the relevant trade associations, plus a glossary of current technological and industry standard terms.