Belfast based customer relations management software producers Lagan have won a contract to supply Blackpool Borough Council with a call centre solution.

The system, called Frontline, is being bought in by the borough council as part of its new 'Customer First' program, in a deal said to be worth around £1.5m.

'Customer First' is part of the council's Corporate Customer Focus Strategy which will eventually touch all its services.

Lagan says that its CRM program will enable Blackpool council to record details of every customer contact made, and by whatever means - telephone, post, face-to-face, email, Internet, SMS mobile phone messaging, and interactive digital television (iDTV).

According to Peter Monaghan, head of Benefits and Service Access at Blackpool, the council is committed to introducing new processes and new ways of working that put the citizen at the centre of the services we provide.

'Lagan was selected because their whole approach is built around improving service to citizens.  We will be able to get information from any of our 'back office' systems in order to satisfy customer enquiries,' he added.