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Editorial
EDITOR'S UPDATE
Service suppliers that remain alert will be the ones that continue to win new business
FEATURE OF THE MONTH
Responses to the question of whether rugged or non-rugged devices should be used for field service delivery
What's New
Managing director appointed for in-night delivery business - DX Group has announced the appointment of Ian Cummings as managing director for its Business Direct ...
New premises signals positive start to New Year for mobile software supplier - The New Year has opened on a positive note for 2ergo, the supplier of mobile enabling technology, wi...
Outsourcing of services provides new business for equipment support supplier - A three year contract was recently granted to Qcom to provide after-sales customer support for barco...
Forum announced for mobile computer users - The Mobile Computer User’s Group (MCUG) has announced that it will be holding an industry forum in M...
Features
Latest Service Management mobile communications survey results - The latest results in the ongoing Service Management survey of the industry’s attitude toward mobile...
Service managers in mobile communications debate - The latest Service Management round table event, held in association with Sybase iAnywhere, provided...
Benefits of mobile communications improve council's field operations - North Lanarkshire has recognised the importance of mobile technology to improve delivery of health a...
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Article Details
Author: SME 2006
Date: 5/11/06
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 Exhibitors 
Solarvista ™ Software
Oracle Corporation
Armstrong Consultants Ltd
IRIS Field Service Solutions
Aspective, a Vodafone Company
Astea
 Industry News 
Global reseller deal announced to combine enterprise management with scheduling
Service management system helps combat property slump
Reducing paper work for field service teams
Ongoing growth for field service supplier
Integration of service management systems achieves desired result
More >>
 Features 
Senior Service: Martin Prior, customer service & support manager, Fujiflm UK
Understanding continual service improvement
Lighting maintenance company's success with service management system
When should field service companies choose fully automated systems?
Local authorities increase their focus on managing their service operations
More >>
 Exhibitor News 
Environment Agency Selects ClickSoftware for Optimized Mobile Workforce Management
Mid-size firms lag larger counterparts in service efficiency
Aspective and ClickSoftware announce strategic partnership
Green Beacon Solutions and ClickSoftware Announce Partnership to Deliver Mobile Workforce CRM Solution for Mid-Size Companies
ClickSoftwares Mid-Market Move Gathers Momentum
More >>
 White Papers 
Delivering High Quality Service and Profitable, Sustained Growth: Achieving the Impossible Dream?
Winning with Integrated Warranty Management: Managing the Pulse of Product Quality and Performance
Making Money via Mobile Field Services
Driving Service Revenue
Astea White Papers
More >>
 Case Studies 
Direct Energy Increase Competitive Advantage with ClickSoftware
Momote Builds Rapido Mobile Application Within Weeks Providing Laddaw Customers With “Distribution Centres In Their Pockets”
Don't Tolerate Field Service Inefficiencies
Innovating the Field
Astea Case Studies
More >>
 Commentary 
New technology and improved work practices for service managers
Comment: Peak Performance
Comment: Making your mark with benchmarking
Comment: Culture shock for AFSMI?
Comment: Business is business – it’s nothing personal
More >>
 Multimedia 
Mobilising the workforce - extending the office boundary
Mobilising asset management on the Tube
Putting the theory of a lead logistics partnership into successful practice
Why an integrated service management system pays dividends
How Ericsson's Managed Services business is leveraging workforce management
More >>
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